Dare to Say “I Don’t Know”?

When was your last time you hear somebody telling you: “Sorry, I don’t know”? How about yourself? When was the last time when you admit you don’t know something? We understand nobody knows everything. If that’s the case, why do we sometimes refuse to say “I don’t know”?

Janine Popick discusses an interesting topic of “The Power of Saying ‘I Don’t Know.’” She encourages people to say “I don’t know” to her. Admitting “I don’t know” eliminates confusions. That’s the way we can make sure our messages are delivered.

This is also the case when dealing with guest services. Working in the hospitality industry, we often feel we are obligated to answer guests’ inquiries right away. It is truth that we need to address every guest’s needs in a timely manner, but it is fine to tell them “I don’t know” or “I am not sure” in some cases --- the key is we need to find out the answers for our guests as soon as possible and let the guests know we are trying our best to help them. People respect our honest answers.

How many times you feel upset because a hotel or a restaurant fails to deliver the service it “promises” you? Please feel free to share your experience with us.

References:
Inc.com: http://blog.inc.com/women-in-business/2010/02/the_power_of_saying_i_dont_kno.html?partner=newsletter_Success
Cartoon was copied from http://www.toonpool.com/user/997/files/judge_honest_with_you_230395.jpg

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