Hotel Indigo San Diego Is Now Equipped with iPad

iPad was just released several days ago, but Hotel Indigo San Diego has already adopted iPad in guest service operations. Hotel Indigo is a boutique concept of InterContinental Hotels. The brand targets technology-savvy travelers. As a result, I feel using iPad in guest service (e.g. Concierge) seems a good match with Hotel Indigo’s image.

According to the GM of this San Diego property, iPad serves as a “digital guest book” that allows guests to stay connected with its associates, other hotel guests, neighbors, and local residents. As part of the newly-introduced “GuestPad” program, iPad allows guests to:
(1) find recommendations on local business,
(2) receive confirmations for reservations, and
(3) get directions.

In addition, hotel staff will assist guests in using iPad to post comments and questions on Hotel Indigo’s Facebook page and Twitter account. Its Facebook and Twitter content will also be fed on the hotel lobby’s widescreen TV. Guests will then receive additional advices from the social networks. How do you like this idea?

Similar discussion about using iPad and iPhone apps in the hospitality industry can be found:
http://linchikwok.blogspot.com/2010/01/ipad-tablet-in-hotels-are-you-sure.html and http://linchikwok.blogspot.com/2010/01/how-will-iphone-travel-apps-change-our.html

References:
HotelWorldNetwork.com: http://tinyurl.com/linchikwok04122010 The pictures were copied from: http://www.alternativeconsumer.com/2009/07/20/

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