Bedbug Issue in NYC

Last month, I talked about bedbug issue in hotels. It seems that this problem has not gone away yet. Today’s ABC News video indicates that bedbugs have become a big threat to New York City’s tourism industry.

As a traveler, will you choose another destination if the bedbug problem continues in the City? Would you rather pay more for a room in a franchised hotel or a hotel that you know well? Would you rely more on online reviews or even google “bedbug + hotel name” before making reservations?

If you are running a hotel in the City, what measures will you take to communicate and educate your team members about this issue? How do you keep bedbugs away from your property? How do you monitor and maintain your hotel’s “positive” online reputation?

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