We saw some small improvement in the job market. A recent survey conductive by Insight Performance and the Small Business Association of New England also indicates some positive signs of recovery:
69% of those companies being surveyed stated that 2010 was a better year than 2009.
78% predicted that 2011 will be even better than 2010.
38% plan to offer base pay raise.
58% plan to add staff.
93% plan to retain or increase staff level.
It is nice to hear some positive news, but good news also comes with new challenges. Companies need a long term sustainable plan to attract and retain the best human capitals. During recession, everyone operates with a minimum budget in a “leanest-possible” organization. Chances are companies may end up keeping their A players and laying off most C or B players. When the economy is bouncing back, more companies are hiring, which requires companies to pay more attention to their existing A players because these top performers may go work for a competitor for a better offer. Retention management becomes a big challenge. A base pay raise will certainly help in some degree. In addition, what other tactics can help companies keep their A players? How do those reward or recognition programs work? What role does open communication between top management and employees play in retention management? What other tactics can a company use in retention management?
Another possible challenge is to manage employee relationships. Imagine that a company just laid off some A players’ “close friends” or “buddies” half a year ago but is now hiring new employees, what may those tenured associates feel about the company and the new hires? What can a company do to address this potential issue of employee relationships?
Mobley, N. (2011, January 7). 2011 human resource small business outlook. Inc.com. Retrieved February 12, 2011 from http://t.co/wGb51y4
The growth of Airbnb has made a significant negative impact on hotel business, even though the hotel industry has also been enjoying a steady long-time growth since 2009, as measured in almost all performance indicators including occupancy, average daily rate, revenue per available rooms and number of new hotels open for business.
For hotels, it is a loss of revenue (or uncaptured income) when a traveler chooses to stay in an Airbnb listing rather than a hotel room. Hotels have been trying hard to fight with Airbnb, but it does not seem any of their strategies can actually stop the growth of the room-sharing website. Besides hotels, Airbnb also makes a negative impact on online travel agents (OTAs), such as Expedia and Priceline, especially when Airbnb is aiming to become a true full-service travel enterprise. Because a large portion of OTAs' revenue comes from the commissions on hotel sales, it is also a loss of revenue for OTAs when a traveler books a room elsewhere, either on Air…
The Year of 2017 has been a year full of renovations, many of which happened to take place within the hospitality industry. One specific topic is still, and might always be pondering in the minds of those in a hotel's or a resort's Marketing and Advertising Department. Who is the best market to cater to? Or more specifically --- Who is the best market to cater to for 2017-2018? Family vacationers could be the answer. Here is some insight into what families will be looking for and how a resort can get the businesses from family vacationers. The “adults-only” segment To answer this question, I took the liberty of investigating through last year's highlights to see what all the fuss was about for “adult-only” resorts and hotels. In 2016, "adult-only" resorts and hotels are popular among honeymoon goers, singles traveling, and overall, couples having some quality time to themselves. What drew them in were resorts based on a coastal, island settings. Such places as the …
Hotels have been working hard to win more travelers to "book direct" on their companies' websites, but are consumers listening?
In fact, hotels are not alone. All service providers in the hospitality and tourism industry want their customers to make purchases directly on their websites, but consumers want to search and compare various options before making a decision.
So, to convince customers to purchase directly on the service providers' websites, companies must understand where their customers "hang out" in the cyber marketplace before they make the purchasing decision, as well as where they end up buying their services.
The white paper "Understanding the Travel Consumer's Path to Purchase" by Eye for Travel provides some business intelligence in that regard. The report combined a large panel consumer data of online transactions and surveys into the analysis, revealing the following results: The places where customers purchase a travel produ…