Every channel is talking about the Royal Wedding now. Besides Price William and Kate Middleton, the attention also goes to what it takes to plan such an extravagant event. Today’s CNN News video, however, shows us a wedding planner’s work in a “normal” scale and a more realistic way. Being a good wedding planner, one must*:
Pay attention to details
Understand what the bride (clients) needs and give her (them) what she (they) want
(Better yet, anticipate clients’ needs)
Be aware of the trends
(Better yet, be innovative and able to lead the trends)
(Build and maintain a good network with clients and business partners)
Be passionate about the profession
Be willing to go an extra mile for the clients
What other must-have competencies do you want to add? On April 29, when we watch the Royal Wedding, we may also want to appreciate those hospitality professionals who put up such a nice event (show) for us, is that right?
* I add my own comments and thoughts in the blankets; I also believe that all hospitality professionals must possess those competencies.
Picture of Price William and Kate Middleton was downloaded from the Celebrity Blog.
"A second chance is all hoteliers need to get back in the game." By saying that, I am referring that the staggering numbers hotel websites get from the horrors of booking abandonment, which can be better understood as "cart abandonment." There could be various reasons why guests decide to leave a hotel website during the booking process. For example, a consumer may feel unnecessary to continue browsing in the hopes for a better price later; or the hotel website lacks the information that the customer is looking for. If your hotel has ever experienced book abandonment by consumers, remember that a second chance does exist! That is, with the help of 'retargeting'.
Why and where is the abandonment?
No business wants to be abandoned, especially when it was over something as small as a payment issue on the website. It has been found that about 81% of guests desert the travel booking with the following reasons:
39% - Browsing around and wanting a wider variety thro…
Kickstarter provides the ability for companies to begin and build a successful start-up by developing an alternative that is based on people’s contributions to the business. Every entrepreneur and business developer understands the hardships of financial issues that arise in creating a business which can hinder progress in several fields. Financing companies view start-up companies as an advantage as it allows them to raise their prices on loans and provide other overpriced services. Kickstarter tries to eliminate that step by giving the donator the ability to determine which company should be helped based on future revenue and growth predictions. It allows for add-ons between companies therefore pushing the drive to seek new ideas while creating new markets, developing certain domains and preventing the saturation of others. Within the hospitality industry, the development of new ideas that can push the industry forward need financing. Therefore Kickstarter can be a good start. Contr…
What can managers do to shut down bad online reviews? Here is a real example:
It started at the Broadway Oyster Bar in St. Louis this February when Mary S., a Yelper, left the business with a one-star rating and a description of the negative experience she received in the restaurant. As a reference, the restaurant is now being monitored by Yelp for any content related to media reports, meaning some reviews have been or would be removed from the business's page on Yelp, but the restaurant has an overall 4.4 star rating from more than 900 Yelpers in March. Mary went there for a birthday dinner. She claimed that she had a reservation for a party of nine people, but the party waited for two hours before they were finally seated. To make it even worse, because there were three additional people joining the party and the manager was unwilling to work with them, they would have to wait for longer to be seated together or be split up. She then took the group of 12 people with her to a nearb…