Every channel is talking about the Royal Wedding now. Besides Price William and Kate Middleton, the attention also goes to what it takes to plan such an extravagant event. Today’s CNN News video, however, shows us a wedding planner’s work in a “normal” scale and a more realistic way. Being a good wedding planner, one must*:
Pay attention to details
Understand what the bride (clients) needs and give her (them) what she (they) want
(Better yet, anticipate clients’ needs)
Be aware of the trends
(Better yet, be innovative and able to lead the trends)
(Build and maintain a good network with clients and business partners)
Be passionate about the profession
Be willing to go an extra mile for the clients
What other must-have competencies do you want to add? On April 29, when we watch the Royal Wedding, we may also want to appreciate those hospitality professionals who put up such a nice event (show) for us, is that right?
* I add my own comments and thoughts in the blankets; I also believe that all hospitality professionals must possess those competencies.
Picture of Price William and Kate Middleton was downloaded from the Celebrity Blog.
"A second chance is all hoteliers need to get back in the game." By saying that, I am referring that the staggering numbers hotel websites get from the horrors of booking abandonment, which can be better understood as "cart abandonment." There could be various reasons why guests decide to leave a hotel website during the booking process. For example, a consumer may feel unnecessary to continue browsing in the hopes for a better price later; or the hotel website lacks the information that the customer is looking for. If your hotel has ever experienced book abandonment by consumers, remember that a second chance does exist! That is, with the help of 'retargeting'.
Why and where is the abandonment?
No business wants to be abandoned, especially when it was over something as small as a payment issue on the website. It has been found that about 81% of guests desert the travel booking with the following reasons:
39% - Browsing around and wanting a wider variety thro…
The Year of 2017 has been a year full of renovations, many of which happened to take place within the hospitality industry. One specific topic is still, and might always be pondering in the minds of those in a hotel's or a resort's Marketing and Advertising Department. Who is the best market to cater to? Or more specifically --- Who is the best market to cater to for 2017-2018? Family vacationers could be the answer. Here is some insight into what families will be looking for and how a resort can get the businesses from family vacationers. The “adults-only” segment To answer this question, I took the liberty of investigating through last year's highlights to see what all the fuss was about for “adult-only” resorts and hotels. In 2016, "adult-only" resorts and hotels are popular among honeymoon goers, singles traveling, and overall, couples having some quality time to themselves. What drew them in were resorts based on a coastal, island settings. Such places as the …
Hotels have been working hard to win more travelers to "book direct" on their companies' websites, but are consumers listening?
In fact, hotels are not alone. All service providers in the hospitality and tourism industry want their customers to make purchases directly on their websites, but consumers want to search and compare various options before making a decision.
So, to convince customers to purchase directly on the service providers' websites, companies must understand where their customers "hang out" in the cyber marketplace before they make the purchasing decision, as well as where they end up buying their services.
The white paper "Understanding the Travel Consumer's Path to Purchase" by Eye for Travel provides some business intelligence in that regard. The report combined a large panel consumer data of online transactions and surveys into the analysis, revealing the following results: The places where customers purchase a travel produ…