QUIS 12 (The 12th Int. Research Symposium on Service Excellence in Management): A Conclusion

This year’s QUIS Conference was held in the School of Hospitality Administration at Cornell University. The school organized a nice conference, where I presented a paper and networked with many international scholars in a relax atmosphere.

I have found that this conference has a very strong European accent and that many attendees have a supply chain management background. I agree with Dr. Michael Johnson, the Dean of the Hospitality School at Cornell, that QUIS reflects how scholars apply the theories and practice of business administration in the service industry.

I believe that hospitality or service management is a multi-disciplinary subject. While the field of hospitality or service management benefits from other disciplines, such as business administration, psychology, arts, and science, we are also making contributions by twisting, testing, and advancing theories.

Dean Johnson’s comment reminds me an old discussion of what the true meaning of hospitality management is and how we shall define the discipline of hospitality administration. I wonder if it would be better if we do not set a boundary at all. Then, we will be free to bring in any theories to the field and make the best use of every tool that is available. What do you think?

Relevant discussion:
QUIS 12 (06/03)

The picture was downloaded from QUIS 12's Facebook Page.

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