What Does It Take to Run a Megahotel?

I know some students who completed an internship in megahotels and others in limited service hotels. They all had great learning experience. The big difference between these two options is that students can learn how to deal with a large volume of business in one specific department within a megahotel, or they can learn different functions of operating a limited service hotel.

Last Thursday, The Wall Street Journal published a report about MGM Grand in Las Vegas. In the second quarter of this year, the MGM Grand reported an OCC of 96.8% with an ADR of $125. On average, there were 12,000 guests staying in the hotel. The following statistics provide an idea of what it takes to run a megahotel like MGM Grand on a busy day:
  • It opens 36 check-in counters during peak hours.
  • It has 26 limousines and 3,000 poolside deck chairs.
  • It hires more than 8,000 employees, 900 of which work in Housekeeping.
  • It process 46 tons of linens.
  • It has a 65,000 square-foot laundry facility and employs 165 laundry attendants.
  • A towel-folding machine allows a laundry attendant to fold 600 bath towels or 1000 hand towels per hour.
  • Laundries will run through a $1.2 million machine --- “the tunnel” for quick washing process.
  • There are 370 guestroom attendants on duty; each cleans a room within 30 minutes.
  • Room service places 1,000 orders. Each must arrive within 30 minutes.
  • Lost and found receives 100 to 150 new items per day.
  • It hosts 20 weddings on a busy Friday.
  • The floral department hires 13 designers for 886 arrangements.
As far as career choice is concerned, bigger does not mean better. What really matters is whether a person fits in the workplace. A limited service hotel may not be as busy but could mean multiple training opportunities in a more laid-back environment. I see no differences in career advancement opportunities --- people get promoted when they have good work ethics and can deliver results. So, a megahotel vs. a limited service hotel, which one would you choose for your hospitality career? For what reasons?

Relevant discussion:
What Does It Take to Be a Wedding Planner?

References:
Petersen, A. (2011, September 22). When 12,000 guest spend the night: How a megahotel tries to seem small; 20 brides in a weekend. The Wall Street Journal, D1 & D4. Also available online.
The picture was downloaded from Las Vegas Family Travel dotcom.

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