Highlighting the Deliverable and Quantifiable Results: A Piece of Career Advice from a White Lodging Manager

Today, Jason Bretz, the General Manager of Hilton Garden Inn Saratoga Spring (White Lodging), spoke in my Hospitality Human Resource Management class and conducted some job interviews on campus. He received his bachelor’s degree in Marketing, but he started his career in the lodging industry upon graduation. I was glad to hear his career advice in class today.

According to Jason, relevant work experience is definitely important, but he is also looking for candidates who can deliver quantifiable results. For example, if a student tells him that s/he worked at the Front Desk, Housekeeping, or any position in a hotel, he knows what kind of work the position is involved. As a result, a resume that simply lists a person’s job responsibilities does not help this candidate stand out from the crowd. It becomes critical that a job candidate can describe how much impact s/he has made at work. More specifically, it will be helpful to see a statement like “increased sales/revenue by 10%,” “reduced costs by 20%,” “increased GSS (Guest Satisfaction Surveys) Score from 90 percentile to 95 percentile,” and etc. Employees may not have the access to the statistics, but they may can their managers before putting the information on their resumes.
When you write a cover letter and resume, do you pay attention to the deliverable and quantifiable results? If you were in class today, what are your takeaways?
Relevant discussion:
Career Advice Suggested by a Restaurant Recruiter
Thoughts and Advices from Three Hospitality Professionals (Jason Bretz’ previous campus visit in the spring).

References:
The picture shows a White Lodging property --- the J.W. Marriott Hotel in Indianapolis, which was downloaded from the hotel's web page.

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