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The complicated situation of tattoos in the workplace (by Harry Law)

Tattoos are a form of expression that convey the individuality of their owners. They can represent a multitude of things, like a tie to a family member, a favorite quote with a special meaning, or even a favorite cartoon character. Tattoos also can carry great cultural and/or religious significance. Every tattoo is unique and says something about the individual person who wears it. The problem that many companies face is when a tattoo is considered appropriate and when it should be covered.  Employees are after all the faces of a company, so the tattoos on their bodies are connected to and represent that company as well. Some workplaces have instituted rules and regulations when it comes to their employees’ tattoos, but there can be negative consequences when a company goes too far in telling their employees what they can and cannot do with their own bodies. The Disney Company has recently changed its policy on tattoos. Disney’s goal is to create a magical, fantasy experience for their
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Vaccine mandates and the complications (by Jason He)

Currently, we are in the midst of a global pandemic that has caused extraordinary damage across the entire world. With the development of the COVID-19 vaccine, the demand for workers to be vaccinated has steadily increased as time passed.  Shortly after one of United Airlines’ pilots had passed away due to COVID-19, the decision to enforce a vaccine mandate was made. Currently, United is one of the first companies in the US that has successfully vaccinated nearly all of its staff (Chokshi & Scheiber, 2021) The debate between vaccine mandates and non-vaccine mandates has become an increasingly controversial topic, especially in the workforce. Hundreds of employees have already lost their job from their refusal to comply with the vaccine mandate (Chokshi & Scheiber, 2021) The glaring question is if this mandate is fair for everyone involved. For employers, it makes sense from a business perspective that they want their employees vaccinated. However, employees who choose to not ye

The challenges of SB 93 (California Senate Bill No. 93) will impose on the employers and their human resource management team (by Brittany Schaffer)

The COVID-19 pandemic started in early 2020, and it has caused massive changes within a short period of time. One of the most rememberable effects of the COVID-19 pandemic was that businesses had to come to a complete halt, forcing them to lay off employees. California's unemployment rates went up.  Now that the stay-at-home orders have lifted, people start to come out. Businesses are now reopening, looking to rehire their laid-off employees. Before the pandemic, employers had the option of recalling only a certain number of laid-off employees they would want to rehire based on employees' job performance. That option had been changed after Governor Gavin Newsome signed into law - Senate Bill 93, which went into effect on April 16th, 2021. The California Senate Bill No. 93 (SB 93) According to SB 93, companies in specific industries, mainly the hospitality industry, have the obligation to provide job opportunities in written form to qualified employees being laid off due to COVI

More foodservice workers will be replaced by robots and machines soon

Robotic service is one of the trends that the COVID-19 pandemic accelerated. The demand for AI-powered automatic services comes from both consumers and businesses.   Consumers get used to automatic services   Many restaurant chains and (food) retail businesses have already rolled out contactless self-service through mobile apps, kiosks, and facial/palm recognition technology. When the lockdown was in place, restaurant and foodservice facilities only operated for pickup or delivery services. Many consumers tried curbside pickup and delivery service of their favorite eateries for the first time because of the lockdown. During the pandemic, the delivery business was one of the few sectors that got a boost.     Now that consumers have experienced the convenience of contactless self-service, they may continue using it in future purchases. As machines, instead of real human beings, often perform those automatic services, it is safe to predict that machines will soon replace more foodservice

Want to win in future competitions? Invest in data-driven decisions now

Speaking of the permanent changes in the hospitality industry, many people will probably agree that demands for “bleisure”/“work-from-anywhere” travel and contactless self-service will continue to grow in the near future. Not everyone, however, realizes that data-driven decisions will become a key driver for growth in the industry, which has already affected how we do business now.   Automatic service enables businesses to capture more operational and consumer data for business decisions   One advantage of using automatic service comes from its ability to spontaneously capture and store real-time operational and consumer data for additional analysis. In the old-time when businesses still relied on workers to serve customers, operational data were collected usually through careful book-keeping, documentations, and observations; consumer data through market research were often limited to their perceptions, behavioral intentions, or past experience.     Now that automatic service is provi

Picking the right hospitality management school that matches your career goal

Are you looking for a change in your career? Or, do you want to take a break at work? If either scenario describes you, going back to school may be a good option. Then, the question arises --- how do I pick the right hospitality management school that helps my future career?   Advice on selecting the right bachelor’s program   Because many accredited four-year hospitality programs offer similar courses, location, career opportunities, and tuition/cost of livings become the top influential factors. First and foremost, I recommend that people enroll in a program where they want to live after graduation. They should begin building their career networks as students since many career opportunities come from the faculty and people who know the local businesses well. For example, if I want to live in New York City (NYC), I will find a program there and work part-time while going to school. If my dream job is to work in a mega-casino, I will choose a program in Las Vegas instead of NYC.     Se

Recover 2022! A holistic approach is needed to respond to post-pandemic changes

The COVID-19 pandemic had no doubt made an unprecedented impact on the hospitality and tourism industry. Yet, some products, such as home-sharing, extended stays, and quick-service restaurants, were able to adapt to the new changes quickly. Hence, they were not affected as much. Others might still need extra time to get back on their feet.      It might seem that the global pandemic forced businesses to respond to the new changes in the market, but the truth is COVID-19 just accelerated many of the foreseeable changes we have already expected for the future. The businesses that can navigate through the COVID-19 crisis quickly are usually the ones that are flexible and have already made plans in response to the foreseeable future.     Now that the economy is getting ready for a strong recovery, it becomes critical for businesses to take a holistic approach in planning. Dealing with the operational issues on an ad-hoc basis will not work anymore because many of the changes we observed in