Spring is here. People are celebrating the Lunar New Year. Do you see a brighter future in 2021? Without a doubt, 2020 was a challenging year for most. Besides lockdowns, many companies let employees work from home permanently . When many business activities were put on a break and the supply chain was interrupted, the global economy collapsed . COVID-19 pandemic’s impact on the hospitality and tourism industry is devastating and unprecedented. How tough was it in 2020? The aviation industry According to the International Civil Aviation Organization, the global air traffic dropped from 4.5 billion in 2019 to 1.8 billion in 2020. The financial loss to the industry was $370 billion. Additionally, airports and air navigation service providers reported a loss of $115 billion and $13 billion, respectively. In the U.S., the six largest Airlines lost $35 billion in 2020. Hotels The American Hotel and Lodging Association (AHLA) estimated that COVID-19’s impact o
Social media plays an increasingly important role in recruitment and employee selection. Recruiters are tempted to check on job candidates’ social media profiles (SMPs) because SMPs could reveal more dynamic information about the candidates than their resumes alone. By checking the candidates’ SMPs, recruiters can discover their real personality, which cannot be easily achieved even through job interviews. Meanwhile, hiring managers can also assess job candidates’ social capital based on the size and the composition of their social networks. The study To investigate how social media may affect recruiters’ hiring decisions, Antonio Muñiz , who graduated from the master’s program at the Collins College of Hospitality Management , Cal Poly Pomona , and I conducted a qualitative study together. We published our work in the Journal of Hospitality and Tourism Management . This research answers: The two research questions What information or job candidate’s per