Skip to main content

Posts

Does it matter if a candidate looks “good” in virtual interviews and on LinkedIn when HR managers make the initial hiring decisions?

Technology-mediated interviews (TMIs), such as videoconferencing and asynchronous interviews, can help both companies and job applicants save time and money in the selection process. The social distance mandates and people’s concerns about the widespread coronavirus during the pandemic have accelerated TMIs’ adoption. While the global economy is getting out of the pandemic, TMIs will likely stay, especially during the initial screening stage, as more companies want to embrace the four-day work week and the remote work trends. Besides TMIs, more HR managers use job candidates’  LinkedIn profiles  to access their qualifications and overall organization fit. It becomes prudent for hiring managers and job seekers to understand how job candidates’ TMI performance and LinkedIn profiles might jointly affect HR managers’ hiring decisions in the real world. The research Accordingly, I worked on a project with  R.L. Fernando Garcia  at SM Hotels and Conventions Corporation in the Philippines and
Recent posts

Are you worried if you would get penalized for choosing remote work?

Many people were forced to work from home when the pandemic hit. After two years of remote work, people have discovered the benefits that remote work offers. People want  the flexibility   of where, how, when, and how much they work, but companies have begun demanding workers to work in the office. More people become anxious about their careers if they continue working from home.      Where does the anxiety come from?     Some companies have already required employees to resume in-person work five days a week; others still offer hybrid work schedules or fully remote work to employees. The   anxiety   arises when employees worry that their choice of remote work would hurt their careers.     “If you want a job, stay remote all the time. If you want a career, engage with the rest of us in the office. … No judgment on which you pick, but don’t be surprised or disappointed by certain outcomes.”   said a CEO of an investment banking company.     Remote work might not offer people as much “ex

Restaurants manage to minimize the impact of rising food and labor costs

  “ Everything is getting more expensive every day! ” Is that how you feel about today’s inflation?   Consumer prices   at grocery stores, for example, had increased 13.1% in July 2022 from a year before.      Higher food prices and increasing wages pressure restaurant operations   Food and beverages are the core product that a restaurant sells. Food and labor make up a restaurant's two highest variable costs. Besides higher food prices,  labor costs  in the second quarter also surged 5.1% from last year, recording the largest rise since 2001. Restaurants are under high pressure to increase meal prices.    Restaurants manage to raise the menu prices at a lower rate     Consumer prices at restaurants in July 2022 only increased 7.6%, resulting in the most significant inflationary gap between grocery stores and restaurants since the 1970s. By comparison, restaurant meals have become a “bargain” now. More people go to fast food restaurants for cheap bites instead of cooking at home. T

Will business travel spending return to the pre-pandemic level soon?

The U.S. hotel industry reported the highest room rate in July 2022 on a nominal basis. According to the   STR   (Smith Travel Research) data, the key performance indicators for the industry include: Occupancy: 69.9% ADR (average daily rate): $159.08 RevPAR (revenue per available room): $110.73   Using June 2019 as a reference point, the industry reported a -5.4% percent change in occupancy, a +17.5 percent change in ADR, and a +11.2 percent change in RevPAR for the month. If inflation is ignored, the hotel industry had already recovered in ADR and RevPAR, exceeding the pre-pandemic level. This recovery is driven by the rate instead of occupancy.     Yet, there is no real sense of recovery without the business travelers   AHLA projected that business travelers would make up 43.6% of the room revenues for the hotel industry in 2022, down from 52.5% in 2019. That is a $21 billion difference. Although there are more “ bleisure ” (business + leisure) travelers in the market, the industry s

Is it time to revisit your company's "100% Satisfaction Guarantee" Policy?

“The customer is not always right, but your job is never to show them how they’re wrong. Your job is to be professional, courteous, accommodating … even (and especially) under stress.”   --- Steve Dorfman, Driven to Excel   The consumer is always right, isn’t it?   For decades, companies have been doing their best to ensure that their customers are 100% satisfied. Many hotels adopted the “100% Satisfaction Guarantee” policy that comes with a 100% refund if customers are not 100% happy. There is nothing wrong with companies putting the customer first, but is it now the time to revisit such a policy?   Is the 100% satisfaction guarantee policy dated?     That should not be a concern if few customers abuse the policy. In today’s marketplace, however, such a satisfaction promise has led to more discontent among hotels and customers ( Franch, 2022 ). Plus, service providers in the hospitality and tourism industry must deal with more demanding customers with a smaller workforce now, a situat

What if your restaurant is threatened with a one-star Google review?

No matter how impeccable service a restaurant provides, chances are it will still receive negative online reviews from time to time. Recently, some top-rated restaurants in San Francisco and New York, including those with Michelin stars, began receiving a blitz of one-star ratings on Google with no description or photos ( Morales, 2022 ). The owners believed those leaving one-star ratings had never dined in their establishments. Moreover, soon after the reviews, they all received emails from the reviewers who claimed the responsibility.      What did the reviewers want by leaving one-star Google ratings?     The reviewers asked the restaurants to pay them a $75 Google Play gift card before they would remove the ratings. If they did not receive the gift card, they would add more bad ratings to the business.     How did the restaurants respond to those negative reviews?     One owner tweeted about her experience to Google as a complaint. Google removed the one-star ratings for her. Anoth

The Best Restaurant Revealed

Likely, every consumer has his/her/their own standards regarding the favorite place to dine out or for special occasions. Is one of your favorite restaurants also voted the best in the world and in the U.S.?   The world’s 50 best restaurants   A total of 1080 restaurant experts across 27 regions around the world cast their anonymous votes for the world’s 50 best restaurants. Only three restaurants/farms in the U.S. made this year’s list, including two in New York City and one in Northern California ( Canavan & Sutton, 2022 ). They are:     No. 33 Atomix, NYC No. 44 Le Bernardin, NYC No. 50 Single Thread, Healdsburg, CA (a farm/restaurant/inn)   Geranium in Copenhagen took the crown this year. Other “best” awards go to:     World’s Best Pastry Chef: René Frank of Coda in Berlin World’s Best Female Chef: Leonor Espinosa World’s Best Sommelier Award: Josep Roca The Art of Hospitality Award: Atomix in NYC (also ranked No. 33 on the list)   America’s favorite restaurants   America’s fav