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Showing posts from May, 2022

Do you have plans to make curbside pickup permanent?

The concept of buy-online-and-pick-up-in-store (also known as “BOPS”) is not new. The pandemic just pushed more restaurants and consumers to use mobile ordering for curbside pickup services.     Curbside pickup is good for business   When COVID hit, many restaurants might have used curbside pickup simply to cover the loss from their dine-in services. It turned out that restaurants offering curbside pickup during the pandemic fared better than those without such a service.     It did not take long for restaurant chains to realize the benefits of curbside pickup. Panera Bread, Burger King, Shake Shack, and Taco Bells are among the first chains that rolled out new store design plans to embrace curbside pickup. Chipotle even introduced a digital-only restaurant that only offered delivery and curbside pickup services without a dining area. Using Chipotle’s digital-only restaurant as an example, the owners can:   Open the business in a less premium retail location with a lower startup cost