@ California State Polytechnic University Pomona
Faculty Experts
Faculty Profile
Professors Use Byte-Size Material to Augment Classroom Lectures
Ratings at RateMyProfessors.com
@ Los Angeles Times
Quoted comments in the news article by Hugo Martin:
3. Airbnb and similar sites don't show fees upfront. People are mad about it. (re-posted by San Francisco Chronicle, The Seattle Times, The Philadelphia Inquirer, and The Sunbury Daily Items)
2. More hotels are checking out of the Bible business (re-quoted by Fox News and Houston Chronicle)
1. Guests at some Marriott hotels can stream Netflix, Hulu and Pandora
Quoted comments in the news article by Hugo Martin:
3. Airbnb and similar sites don't show fees upfront. People are mad about it. (re-posted by San Francisco Chronicle, The Seattle Times, The Philadelphia Inquirer, and The Sunbury Daily Items)
2. More hotels are checking out of the Bible business (re-quoted by Fox News and Houston Chronicle)
1. Guests at some Marriott hotels can stream Netflix, Hulu and Pandora
@ National Geographic
Quoted comments in the news article by Ronan O'Connell - Is it safe to go there? The U.S. travel advisory system, explained
@ Travel + Leisure Magazine
Quoted comments in the news article by Stacey Leasca - New data just revealed the best 2023 winter getaway destinations in the U.S.
@ Condé Nast Traveler
Quoted comments in the news article by Rachel Chang - Hidden airline fees may soon be a thing of the past
@ MarketWatch.com
Travel tips on worry-free trips for seniors - The best senior travel insurance companies of 2024
@ CGTN America
Interviewed by Frances Kuo - China's tourism industry is seeking to rebound from the coronavirus pandemic
@ NBC News
Quoted comments in the news article by Martha White - Be wary of awesome and scathing online reviews
@ New York Times
Quoted comments in the news article by David Streitfeld - In a race to out-rave, 5-star web reviews go for $5
Quoted comments in the news article by Martha White - Be wary of awesome and scathing online reviews
@ New York Times
Quoted comments in the news article by David Streitfeld - In a race to out-rave, 5-star web reviews go for $5
@ Hotel Dive
Quoted comments in the news article by Noelle Mateer - Why Hilton might consider acquiring Graduate Hotels
@ Hospitality News Magazine (contributing one or two articles per issue)
Visit https://hospitalitynewsny.com/ to browse the content
@ Hotel-Online.com
Visit https://www.hotel-online.com/?s=linchi+kwok for a complete list of Kwok's articles on Hotel-Online.com.
@ MultiBriefs.com (Contributing one article every other week)Visit http://bit.ly/kwokbio for a complete list of Kwok's articles on MultiBriefs.
@ Today's Hotelier - The Official Publication of AAHOA
Merger and acquisition: A growth opportunity in the pandemic crisis.
@ Hotel Executive
Visit https://www.hotelexecutive.com/author/569/linchi-kwok-phd for a complete list of Kwok's articles on HotelExecutive.com.
@Window Gnome
Expert comments in the news article by Sav Maive - 2024's best states for remote getaways
@ Slate.com
The hotel-spirit: Bringing back a grand American institution could transform society. What's stopping us?
@ The Gazette
Iowa travel agencies continue to ride a pandemic roller coaster.
@ MoneyGeek.com
8. Best Chase Credit Cards for Travel (2024)
7. Best Business Travel Credit Cards (2024)
1. Viewpoints of the COVID-19 crisis' impact on the hospitality and tourism industry.
@ Wallethub.com
7. Best Winter Holiday Destinations (2023) (Cross-reference in Travel and Leisure, PennLive.com, Uken Report, and Augusta Free Press).
1. 2017's Best Travel Credit Cards
@ CreditCardInsider.com
@ Inland Empire Magazine
A featured story on using technology in teaching - The digital classroom plan.
A featured story on using technology in teaching - The digital classroom plan.
@ News-Leader (Springfield, Missouri)
Quoted comments in the news article by Gregory J. Holman - As Americans eye spring and summer road trips, Springfield and Branson court travelers.
@ Los Angeles Business Journal
@ The Desert Sun
Cited comments in the news article by Michael Snyder - Apps, Websites Make It Easy to Find Hotel Bargains
@ Voyagers' World (travel and tourism monthly)
@ Syracuse University
@ Texas Tech University
A featured story on Daily Toreador (TTU's newspaper) - Student leaves China to study at Tech
Selected Journal Publications
- Green food packages' effects on consumers' pre- and post-consumption evaluations of restaurant curbside pickup service (International Journal of Contemporary Hospitality Management, 2023)
- To speak up or remain silent: The double-edged effects of trust and felt trust (International Journal of Contemporary Hospitality Management, 2023; third author)
- Virtual interviews vs. LinkedIn profiles: Effects on human resource managers' hiring decisions (Tourism Management, 2023; third author)
- Let photos speak: the effect of user-generated visual content on hotel review helpfulness (Journal of Hospitality and Tourism Research, 2023; second author)
- Labor shortage: A critical reflection and a call for industry-academia collaboration (International Journal of Contemporary Hospitality Management, 2022).
- Crisis communication on social media: What types of COVID-19 messages get the attention? (Cornell Hospitality Quarterly, 2022)
- Do job seekers' social media profiles affect hospitality managers' hiring decisions? A qualitative inquiry (Journal of Hospitality and Tourism Management, 2021)
- Customer mistreatment and employee customer-focused voice: The bright and dark sides of felt trust (International Journal of Contemporary Hospitality Management, 2021; second author)
- The 7Ps marketing mix of home-sharing services: Mining travelers' online reviews on Airbnb (International Journal of Hospitality Management, 2020)
- Are neighbors friends or foes? Assessing Airbnb listings' agglomeration effect in New York City (Cornell Hospitality Quarterly, 2020; second author)
- To share or to access? Travelers' choice on the type of accommodation-sharing services (Journal of Hospitality and Tourism Management, 2020; second author)
- Assisting students with career decision-making difficulties: Can career decision-making self-efficacy and career decision-making profile help? (Journal of Hospitality, Leisure, Sport & Tourism Education, 2020; third author)
- Green attributes for restaurants: Do owners, managers, and consumers think alike? (International Journal of Hospitality Management, 2019)
- Are consumers loyal to home-sharing services? Impact of host attributes and travelers' frequent stays (International Journal of Contemporary Hospitality Management, 2019; second author)
- Consumers' electronic word-of-mouth behavioral intentions on Facebook: Does message type have an effect? (Tourism and Hospitality Research, 2019)
- Pricing strategies on Airbnb: Are multi-unit hosts revenue pros? (International Journal of Hospitality Management, 2018)
- Buyer-seller similarity: Does it lead to a successful transaction of peer-to-peer room-sharing services? (International Journal of Contemporary Hospitality Management, 2018)
- A qualitative inquiry of DMO services to hotels: How valuable are they perceived? (Journal of Destination Marketing and Management, 2018; second author)
- Thematic framework of online reviews: A systematic analysis of contemporary literature on seven major hospitality and tourism journals (International Journal of Contemporary Hospitality Management, 2017)
- The effect of Airbnb's price positioning on hotel performance (International Journal of Hospitality Management, 2017; second author)
- Monetizing managerial responses on TripAdvisor: Performance implications across hotel classes (Cornell Hospitality Quarterly, 2017; second author; recipient of The W. Bradford Wiley Memorial Best Research Paper of the Year Award by the International Council on Hotel, Restaurant and Institutional Education)
- Improving spam filter via machine learning (International Journal of Data Analysis Techniques and Strategies, 2017; second author)
- Law firms' organizational impression management strategies on Twitter (Journal of Creative Communications, 2017; second author)
- Green attributes of restaurants: What really matters to consumers? (International Journal of Hospitality Management, 2016)
- Factors contributing to helpful reviews: Does manager response play a role? (International Journal of Contemporary Hospitality Management, 2016)
- Taxonomy of Facebook messages in business-to-consumer communications: What really works? (Tourism and Hospitality Research, 2016)
- Documenting business-to-consumer (B2C) communications on Facebook: What have changed among restaurants and consumers? (Worldwide Hospitality and Tourism Themes, 2015)
- Spreading social media messages on Facebook: An analysis of restaurant business-to-consumer communications (Cornell Hospitality Quarterly, 2013)
- Information sources for trust judgments in managerial relationships over time: A conceptual analysis (Journal of Behavioral and Applied Management, 2013)
- A comparison of graduating seniors who receive job offers and those who do not according to hospitality recruiters' selection criteria (International Journal of Hospitality Management, 2012).
- Exploratory-triangulation design in mixed methods studies: A case of examining graduating seniors who meet hospitality recruiters' selection criteria (Tourism and Hospitality Research, 2012)
- Factors influencing hospitality recruiters' hiring decisions in college recruiting (Journal of Human Resources in Hospitality and Tourism, 2011).
- Summer camps as a means to recruit prospective college students (Event Management, 2010)