Skip to main content

Biography

Image
By

Dr. Linchi Kwok is a Top 2% Scientist and a full professor at The Collins College of Hospitality Management at California State Polytechnic University Pomona (Cal Poly Pomona), where he exemplifies the university’s teacher-scholar model. Dr. Kwok has distinguished himself through high-impact scholarly activities in the global hospitality community, innovative research and teaching approaches, and exceptional citizenship behaviors in the organizations he serves. In 2024, Dr. Kwok became the first faculty at his college to receive the Provost Award for Excellence in Scholarly and Creative Activities at Cal Poly Pomona in 2024.   
 

Dr. Kwok’s research interests include hospitality management, service marketing, and information technology. Between 2010 and 2024, he submitted over 30 grant applications and received more than $170,000 in internal and external funds to support his scholarly work. His research often appears in top-tier journals, such as the International Journal of Hospitality Management (IJHM), International Journal of Contemporary Hospitality Management (IJCHM), Journal of Hospitality and Tourism Research (JHTR), and Cornell Hospitality Quarterly (CHQ), including several highly cited and downloaded papers. Reflecting the quality of his work, he serves on the editorial boards of IJHM (as a corresponding editor), IJCHM, JHTR, and CHQ. 


Beyond academia, Dr. Kwok is widely recognized as a thought leader in hospitality and tourism. He regularly contributes content to media outlets, including HospitalityNet.org, the No. 1 ranked website for the global hospitality community. His insights are regularly circulated through email newsletters to professional organizations. Besides interviews on TV and radio stations, his perspectives have also been quoted in mainstream media, such as The LA Times, Condé Nast Traveler, National Geographic, and NBC News. 

 

Dr. Kwok’s scholarly and creative activities have also provided immersive learning experiences for students. He was recognized as a COOL (Celebrating Outstanding Opportunities for Learning) Professor at Cal Poly Pomona in 2014. He developed and led a study abroad program in Thailand. He developed and taught a “Learn through Discovery: Signature Polytechnic Experiences (PolyX)” class, advising student teams to compete in the CoStar (STR) Global Student Market Study Competition. His student teams have won numerous prizes in the competition since their debut in 2019. 

 

Dr. Kwok is an exceptional team player. He has developed and taught over 20 undergraduate and graduate new courses at Cal Poly Pomona. During Cal Poly Pomona’s quarter-to-semester conversion process, Dr. Kwok successfully led the college's Curriculum Committee in restructuring its curriculum. His tenure as Chair of Collins’ Retention, Tenure, and Promotion (RTP) Committee between 2019 and 2021 was marked by significant revisions to the College’s RTP document (2020/21 - 2024/25). He then served on the University RTP Committee between 2022 and 2024. He was a Senator and a member of the Executive Committee at the University's Academic Senate between 2019 and 2022. 

 

Before joining Cal Poly Pomona, Dr. Kwok was a tenure track faculty member of hospitality management at Syracuse University (SU), where he was named a Kauffman Professor in Entrepreneurship and Innovation (2011 – 2013) to support the university’s initiatives in teaching and research excellence in entrepreneurship and innovation. In addition to his tenured and tenure-track positions, Dr. Kwok is a visiting professor at the Sun Yet Sen Business School (AACSB-, EQUIS-, and AMBA-accredited; ranks the No. 1 business schools in mainland China consequently since 2019) and has taught at Rochester Institute of Technology and Texas Tech University (TTU). 

 

Dr. Kwok holds an M.S. and a Ph.D. degree in Hospitality Administration from TTU and an MBA degree from SU. His professional portfolio also includes several years of managerial and hands-on experience in the hospitality industry in the U.S. and mainland China. He can be reached at:

 The Collins College of Hospitality Management
Cal Poly Pomona
3801 W Temple Ave Pomona, CA 91768
Tel: 909-869-4523
Email: lkwok@cpp.edu 

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

By
Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, w...
4 comments
Read more

How to Convince AI that You Are the Best Candidate for the Job

By
Last week, we discussed how more companies used AI to screen resumes and analyze job candidates’ performance in the initial interviews. We called for companies’ attention to the  potential AI biases in hiring . This week, we will visit what job candidates can do to help AI pick us and recommend us for hiring. A. Writing a Resume Tailored to AI Screening First and foremost, job candidates must thoroughly research the job and the company to understand its job descriptions and organizational culture. From there, they can: Write the resume in Word and submit it as a Word document instead of a PDF file. Select a straightforward format and avoid using graphics, charts, or complex layouts that could confuse AI. Use headings effectively to help AI pick up the content it seeks, such as “Relevant Job Experience” and “Education.” Strategically pick the relevant keywords that match the job descriptions as the job candidates describe what they perform(ed) at work. Highlight their achievements a...
12 comments
Read more

What Shall We Do When Job Seekers Cheat the AI Hiring Systems?

By
AI can streamline the hiring process, but concerns linger. For example, AI could perpetuate gender or racial biases in the hiring process , just like most human HR managers could do. Meanwhile, to increase the chances of being picked by AI, job candidates must prepare resumes and job interviews tailored to AI’s “preference.” When more job candidates understand how to convince AI that they are the best candidates for the job , can AI still make valid recommendations to hire the best-fit candidate in the pool? Then, if AI makes a mix of valid and invalid recommendations for hiring, will HR managers find it more challenging to select the right candidate for the job? The situation can get even more complicated if a candidate cheats the AI hiring systems. Cheat to bypass AI screening: Is it the cruelty of human nature? Job candidates are eager to get hired. Career coaches want to help. That is a good thing. Nevertheless, I have seen many free online tutorial videos teaching job candidate...
8 comments
Read more