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Showing posts from December, 2021

More foodservice workers will be replaced by robots and machines soon

Robotic service is one of the trends that the COVID-19 pandemic accelerated. The demand for AI-powered automatic services comes from both consumers and businesses.   Consumers get used to automatic services   Many restaurant chains and (food) retail businesses have already rolled out contactless self-service through mobile apps, kiosks, and facial/palm recognition technology. When the lockdown was in place, restaurant and foodservice facilities only operated for pickup or delivery services. Many consumers tried curbside pickup and delivery service of their favorite eateries for the first time because of the lockdown. During the pandemic, the delivery business was one of the few sectors that got a boost.     Now that consumers have experienced the convenience of contactless self-service, they may continue using it in future purchases. As machines, instead of real human beings, often perform those automatic services, it is safe to predict that machines will soon replace more foodservice

Want to win in future competitions? Invest in data-driven decisions now

Speaking of the permanent changes in the hospitality industry, many people will probably agree that demands for “bleisure”/“work-from-anywhere” travel and contactless self-service will continue to grow in the near future. Not everyone, however, realizes that data-driven decisions will become a key driver for growth in the industry, which has already affected how we do business now.   Automatic service enables businesses to capture more operational and consumer data for business decisions   One advantage of using automatic service comes from its ability to spontaneously capture and store real-time operational and consumer data for additional analysis. In the old-time when businesses still relied on workers to serve customers, operational data were collected usually through careful book-keeping, documentations, and observations; consumer data through market research were often limited to their perceptions, behavioral intentions, or past experience.     Now that automatic service is provi

Picking the right hospitality management school that matches your career goal

Are you looking for a change in your career? Or, do you want to take a break at work? If either scenario describes you, going back to school may be a good option. Then, the question arises --- how do I pick the right hospitality management school that helps my future career?   Advice on selecting the right bachelor’s program   Because many accredited four-year hospitality programs offer similar courses, location, career opportunities, and tuition/cost of livings become the top influential factors. First and foremost, I recommend that people enroll in a program where they want to live after graduation. They should begin building their career networks as students since many career opportunities come from the faculty and people who know the local businesses well. For example, if I want to live in New York City (NYC), I will find a program there and work part-time while going to school. If my dream job is to work in a mega-casino, I will choose a program in Las Vegas instead of NYC.     Se

Recover 2022! A holistic approach is needed to respond to post-pandemic changes

The COVID-19 pandemic had no doubt made an unprecedented impact on the hospitality and tourism industry. Yet, some products, such as home-sharing, extended stays, and quick-service restaurants, were able to adapt to the new changes quickly. Hence, they were not affected as much. Others might still need extra time to get back on their feet.      It might seem that the global pandemic forced businesses to respond to the new changes in the market, but the truth is COVID-19 just accelerated many of the foreseeable changes we have already expected for the future. The businesses that can navigate through the COVID-19 crisis quickly are usually the ones that are flexible and have already made plans in response to the foreseeable future.     Now that the economy is getting ready for a strong recovery, it becomes critical for businesses to take a holistic approach in planning. Dealing with the operational issues on an ad-hoc basis will not work anymore because many of the changes we observed in