Skip to main content

Want to hire the right people? AI can help

AI (artificial intelligence) and machines can now perform many jobs for human beings. Even in the restaurant business, where most tasks are believed only real human beings can accomplish, some entrepreneurs have already begun using machines to cook and serve customers.

AI can help businesses manage their human capitals too. According to an update on CNBC,

AI can help companies pick the best candidates

Traditionally, the hiring and selection process would typically begin with candidates applying for a job. After the first screening by the hiring or HR managers, the candidates will then be invited for a series of phone or on-site interviews. When the assessments of all candidates are completed, an offer will finally be made to the best candidate.   

Using AI, companies can now pick the best candidate without involving any hiring or HR managers. The hiring process becomes:


·      A candidate applies for a position online.
·      AI can perform the initial screening based on the candidates’ qualifications and experience, the information that can usually be located in the application forms or resumes.
·      AI sends out a series of questions to the top candidates.
·      The candidates will then record their responses to the questions in a video with unlimited attempts until they are satisfied with their answers in front of the camera.
·      AI will begin analyzing the “25,000 data points” collected in the video, including the word choice made by the candidates (i.e., the content of the answers), intonations, nonverbal clues (e.g., reactions on the face).
·      AI will make a recommendation based on the analytic results.

The advantages of using AI in hiring

There are many advantages of using AI in hiring. The hiring process, for example, can be shortened and thus save time for the HR, especially for those popular employers who usually receive hundreds or even thousands of applications for one open position.

Then, machines can be more objective, helping companies eliminate the possible human errors or bias during the normal face-to-face interview process. Machines can also do a better job in collecting and analyzing multiple sources of data at a short time.

The disadvantage of using AI in hiring

The interviewing process with a machine or a camera can be intimidating to some candidates. While it is widely believed that younger generations are more comfortable with new technologies, older generations who prefer to have real human interactions during the interview process may feel discouraged or even discriminated with this new process. Alternatively, some outstanding and well-qualified candidates, regardless of ages or backgrounds, might be left out because they are not comfortable talking to a camera.

Sometimes, certain jobs in the service sector might emphasize more on the “human interactions.” In this case, solely relying on AI in hiring may not produce valid or reliable results.  

Other HR functions that are performed or assisted by AI

Besides hiring, AI can perform many tasks in HR. For instance, AI can provide solutions to HR in administrative work (e.g., managing payrolls and employee records), talent management (e.g., training and development), job evaluations, and even job design and job analysis.  

What job candidates can do to code with AI in hiring

AI will be here to stay, no matter if we like it or not. As job candidates, we can only expect more interactions with machines or cameras during the hiring process than with real human beings. At a minimum, we can practice the following to code with the challenges brought by AI:

·      To have more video calls with family and friends
·      To begin video blogging, either with a public or a private account
·      To videotape our presentations in school or at work and critique them afterward
·      To conduct mock interviews in front of a camera
·      To record the interviews in front of a camera and have them critiqued by the HR professionals


What role do you see AI will play in HR in the future? What additional suggestions will you make to the job seekers who are going to interview with a machine?

Note: This discussion is also available on MultiBrief.com; The picture was downloaded from Naukrirms.com.

Comments

Popular posts from this blog

Is today's market too tough for upscale restaurants?

Operating a restaurant is never easy, but is it particularly challenging for upscale restaurants?

Restaurants Unlimited Inc., for instance, which operates 35 fine-dining and “polished casual” eateries, filed for bankruptcy in Delaware last week. Earlier in June, the Four Seasons Restaurant, an iconic spot for power lunch in Manhattan also closed for business after its reopening within less a year.

Are these two examples an isolated case or the tip of the iceberg? Then, if upscale restaurants are struggling to survive in today’s market, what challenges are they facing?

The rising labor cost

According to the Bloomberg report, Restaurant Unlimited Inc. hires 50 salaried employees at the chain’s headquarter in Seattle, plus another 168 full-time and 1,885 part-time restaurant workers. The rising wages in Seattle, San Francisco, and Portland have resulted in a total of $10.6 million wage expenses in the fiscal year of 2019. Nevertheless, its revenue for the year ended in May dropped 1%, at $…

Suggestive Selling – All You Have to Do is Ask!! (By Nicole Lee)

A simple, relatively normal thing occurred while in the drive-through at Del Taco with my boyfriend the other day.After placing our semi-high maintenance food order, the person taking my order, in a forced monotone voice, unenthusiastically asks, “Would you like to add our new blah, blah, blah for dessert?”All my sweet-tooth-driven ears heard was “dessert” and I wanted something sugary to complete my four-course drive-through meal. My boyfriend asked if I wanted the donut thing they were trying to push, but I ended up going with a churro.As we received our food, my boyfriend told the server, “Good job on the upsell.”In which we received the same unenthusiastic “thank you” in reply. This all led to a discussion about suggestive selling, how easy it is, how to do it correctly, and how beneficial it is.Of course, this Del Taco drive-through upsell experience did not meet our standards of how to do it correctly, but it worked!

Easy-Peasy
Both my boyfriend and I have sales and hospitality ba…

Want a job at McDonald’s? Now, it is as easy as talking to Alexa

McDonald’s Corporation introduced the world’s first voice-initiated job application process called McDonald’s Apply Thru. Now, job seekers can initiate the job application process through McDonald’s Apply Thru by taking to either Alexa or Google Assistant.

How McDonald’s Apply Thru works
The job application process begins with the applicants saying:
Alexa, help me get a job at McDonald’s.” 
or
“Google, help me get a job at McDonald’s.”
Then, the job applicants will need to answer a few basic questions, including their name, job of interest, and the location where they want to work.
Afterward, the job applicants will receive a text message with a hyperlink that will take the applicants to continue the rest of the application process.  
Where McDonald’s Apply Thru serve
McDonald’s Apply Thru is now available in nine countries, including the U.S., U.K., Canada, Australia, France, Germany, Ireland, Italy, and Spain. It will be made available to other countries in the coming months.
Why McDona…