Skip to main content

In what ways will AI affect restaurant operations?

Image
By

A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations.   

Menu Engineering and Quality Control 
 
AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly. 
 
AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations. For example, AI can remind a sushi chef to replace a sushi plate that has been “sitting” on the conveyor belt for too long with a more popular item.  
 
Consumer Experience
 
AI can help restaurants create location-based, personalized marketing campaigns to reach specific and targeted customers at the right time. Then, AI-empowered chatbots, reservation, and table management systems can help restaurants answer customer inquiries, manage reservations, and optimize seating arrangements. 
 
Many restaurants have already asked customers to place and track orders with an app or tablet, reducing the processing time and human errors. Consumers also feel more engaged when interacting with the app or tablet. Finally, restaurants can use AI to analyze consumer reviews for areas for improvement and consumer sentiments. 
 
Talent Management
 
AI can help with forecasting and scheduling. Managers can generate optimal schedules and work hours based on anticipated demand. Employees will find managing food and service quality easier when AI triggers reminders for potential issues (e.g., food temperature and wait time). Finally, AI can analyze employee morale and level of engagement, enabling restaurant owners to develop more effective retention strategies.
 
Inventory Management and Cost Control
 
AI can help predict demands based on historical data, weather, holidays, local events, and other factors. Moreover, AI can monitor real-time inventory. Automatic orders can be placed when inventory becomes low. A just-in-time inventory management system can help restaurant owners optimize inventory and reduce food waste. 
 
Additionally, AI can help analyze energy/water usage, control lighting/AC, etc. Restaurants can also manage labor costs more efficiently with an AI-empowered talent management system. 
 
Other Areas
 
Financial security is crucial. Besides tracking abnormal consumer behaviors and food quality issues, AI can identify suspicious transactions, too.  
 
Is that all? What other areas do you see AI will benefit restaurant owners? 

Note: This article is also available on Hospitality News Magazine. 
Labels:

Comments

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

By
Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with
1 comment
Read more

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

By
Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P
7 comments
Read more

How Covid-19 will change the HR department? (by Vivian Tan)

By
With the current pandemic happening, many businesses are having a hard time. It is hard for them to maintain to pay all their employees, and many things have changed on how companies are running during Covid-19. Because of this virus, employees work from home and might lack the motivation to finish their tasks. Many businesses shut their doors infinitely and file for bankruptcy because it is hard to pay their employees, and there are not many businesses coming in. In the hospitality industry, the HR department must create policies and answer questions from the outbreak. It is also essential that they communicate with workers for any updates and make sure that it does not affect their daily operations.     When it comes to covid-19 concerns, the HR department should communicate with the employees for any updates on the virus, such as informing employees about policies, personal hygiene, posting signs around the workplace about symptoms of the virus, and wear masks. Also, asking employee
5 comments
Read more