Linchi Kwok, Ph.D.

In a series of discussions about artificial intelligence (AI) in human resource management (HRM), we explored how AI has transformed the traditional HR functions and how HR professionals can remain irreplaceable in the age of AI . To help organizations and HR professionals prepare for the still-evolving AI-empowered workplace, academic research must not only address the relevant and timely research questions but also emphasize the need for responsible and ethical AI use that matters to our industry partners. The Big Question After reviewing AI’s impacts on the HR profession, my co-author, Dr. R.L. Fernando Garcia , and I sought answers to another question: What pressing research questions can be addressed to support organizations and HR professionals in a new GenAI-empowered work environment? The Answers In our article published in the International Journal of Contemporary Hospitality Management . We argued that much more research is needed to help organizations use AI responsibl...

Last week, we discussed how artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), has transformed the traditional HR functions across the six stages of the employee lifecycle. Many professionals want to understand what roles still remain for humans in HR. The Big Question Reflecting on our personal and professional experiences, my co-author, Dr. R.L. Fernando Garcia , and I reviewed the relevant literature and industry reports to answer: How can HR professionals sustain their critical role in the organization when AI is transforming traditional HR functions? The Answers We provided our answers to the question in our recent article published in the International Journal of Contemporary Hospitality Management . Our reflection reveals that AI adoption does not diminish HR’s importance. Instead, AI will redefine the HR profession. HR professionals must strengthen the areas that AI cannot replace while embracing new responsibilities that emerg...

Artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), is rapidly transforming the way organizations manage their workforce. Organizations are at a critical point where they must assess the transformational changes that AI has brought to human resources (HR). HR professionals must understand their new roles in organizations as AI becomes more essential at work. The Research  To reflect on AI’s disruptive influence on the HR profession, I collaborated with   Dr. R.L. Fernando Garcia  on a critical reflection paper to answer three research questions:    RQ1.  What significant changes has AI brought to various HR functions?  RQ2.  How can HR professionals sustain their critical role in the organization when AI is transforming traditional HR functions?  RQ3.  What research questions can be addressed to support organizations and HR professionals in a new GenAI-empowered work environment?    In o...