Linchi Kwok, Ph.D.

If you’ve ever been hunting for your next vacation, driving on the freeway, or simply scrolling on Instagram, you may have seen Thailand’s famous tourism slogan: “Amazing Thailand”. What you may not know is that a popular tagline often added to this phrase is “It Begins With The People.” This begs the question, what exactly is “It?” In this essay, I’m going to highlight the most impactful learning experiences that I had in Thailand, explain their significance to my learning experience, and explain the main differences between American hospitality and Asian hospitality.  In terms of accommodations, one of the main things that was prominent throughout my time staying in Thailand was the quality of service at hotels. We were always warmly welcomed as we moved from one hotel to another, with a smile that clearly conveyed that each worker there was proud to serve us. My friend and I even built friendships with hotel staff, always greeting them and asking them how they were doing. Despit...

They say balance is the key to life, and that rule applies to food, too. Except I have never been a fan of mixing flavors.  Sweet and spicy? No, thank you.  Wingstop’s Hot Honey Rub flavor is an exception, though. As for salty and sweet, don't even ask me how I feel about sprinkling sea salt on cookies. Why would I want my dessert to be salty when I'm craving something sweet? Anyway, I digressed.  I have always preferred minimal to no flavor combinations in the food I eat. I suppose I prefer a straightforward approach to flavors. When I visited Thailand, I encountered a challenging experience while eating. Ask me what makes Thai food truly Thai, and I will tell you it is the way the food does not hold back from giving you salty, spicy, sweet, and sour, and sometimes even creamy, all in one bite. After eating Thai food almost every day for a week and a half, I cannot say I am the biggest fan. Still, I have come to understand and appreciate how the flavor explosion in Thai ...

Thailand   is centered around well-being - spas, massages, herbs, colorful aromatic food, and holistic medicine overflow throughout the country.  Thailand encourages physical health through various movement-based activities, such as walking through markets, deep-tissue massages, or sweating heavily on a strenuous tropical hike.  Thai food promotes digestive health, and a variety of herbs support skin health.  Dive deeper, and one will realize that maintaining a healthy body in   Thailand  goes hand in hand  with a healthy mind.   Thailand's   culture is relaxed, friendly, and often at peace. A healthy mindset can blossom easily in Thailand, where people are encouraged  to slow down, sniff some herbs, and stretch as often as possible. As someone overwhelmed by the fast, grinding life of Southern California,   Thailand   offered the reprieve I needed to heal my spirit, stomach, and mind.  Maintaining an Active Lifestyle Thai...

When people think of Dutch Bros, they usually picture colorful drinks, loud music, free stickers, and baristas so friendly they’ll jump in the car with you.  As someone who has had the opportunity to work for Dutch Bros, I can say that the energy customers feel isn’t an act; it is the result of intentional and effective HR practices that are focused on orientation, socialization, and culture. From your very first day, you experience how these practices shape the entire Dutch experience.  Orientation, Socialization, Culture   In HR management, orientation is the introduction of the role and company to new hires. This is intended to help them feel welcomed and informed. Socialization goes beyond the initial training process; it’s how new hires grasp the organization’s values, behaviors, and traditions over time. Together, these fun...

Artificial intelligence has made massive improvements over the years. Recently, AI has reshaped the landscape of human resources. This is especially true in large hotel companies and hospitality brands where hundreds, if not thousands, of applications may come in for a single role. Tools such as automated resume screening, predictive analytics, and structured digital interviews can reduce the administrative burden on HR teams. However, as these systems become more prevalent in recruitment, hospitality leaders must confront the unintended discrimination emerging from the data and design of AI tools. The basic structure of AI is rooted in efficiency, but the very data that powers these systems can also be embedded with human bias. Decisions made by AI can unintentionally exclude qualified applicants, overlook diverse talent pools, and create new barriers, particularly for neurodivergent candidates navigating video-based assessments. Understanding these risks is essential for hospital...

Before taking HRT 3500, I understood the basic idea of unions, but I had never fully seen how much they impacted everyday work. That changed when I realized that the hotel where I worked operated with two completely different labor systems: almost every department was unionized, except one small department where I worked. I had never thought much about that difference until I witnessed how a single management decision, an attempted AI monitoring tool, played out in union departments compared to my own. Seeing that contrast made everything we learned about collective bargaining, employee voice, and workplace fairness feel real rather than theoretical. One morning, while grabbing a late lunch in the employee cafeteria, I noticed union representatives speaking with groups of housekeepers. The conversations appeared serious, and by the next day, the entire department was celebrating. I later learned what had happened: management had attempted to introduce an AI tool through carts or wa...