Before taking HRT 3500, I understood the basic idea of unions, but I had never fully seen how much they impacted everyday work. That changed when I realized that the hotel where I worked operated with two completely different labor systems: almost every department was unionized, except one small department where I worked. I had never thought much about that difference until I witnessed how a single management decision, an attempted AI monitoring tool, played out in union departments compared to my own. Seeing that contrast made everything we learned about collective bargaining, employee voice, and workplace fairness feel real rather than theoretical. One morning, while grabbing a late lunch in the employee cafeteria, I noticed union representatives speaking with groups of housekeepers. The conversations appeared serious, and by the next day, the entire department was celebrating. I later learned what had happened: management had attempted to introduce an AI tool through carts or wa...
Hospitality/Tourism Management | Service Marketing | Information Technology