Skip to main content

Why does a major bakery café add pizza to its menu? (By Jessica Elsea)

 


        On October 28, 2021 Panera releases their Flatbread Pizzas. The original lineup included a margarita flatbread pizza, a cheese flatbread pizza, and a chipotle chicken flatbread pizza. Although this move looks like it might be a way to boost sales during the pandemic, flatbread pizzas have been in talks for over a year before the release. 

Will pizza help with delivery sales?

        The strategy behind this move seems to be sold as a way of providing more meal options with clean ingredients that customers can feel better about eating, rather than some other fast-food options. However, this move has seemed to be more of a push to boost their delivery sales. Delivery sales have almost doubled with the launch of the flatbread pizza, and with this increase in delivery orders, overall sales have increased by thirty percent (Ellwanger, 2020). Delivery has been able to take off for many fast-food chains during the pandemic because of its perceived safety. 

        For Panera, the flatbread pizza and the pandemic created a perfect storm. Along with delivery, Panera also quickly perfected curbside pickup which I have personally used. I have found it easy to order on the app, and the pickup was quick. I agree that Panera's delivery service is reliable, but was flatbread pizza a good fit for the company?

Does pizza have a place in the bakery café chain?

        One of the biggest concerns is whether Panera is overstepping its boundaries. For example, where does pizza fall on the already-large menu that Panera offers? 

        Head Chef Clase Peterson explained that the cafes were already outfitted with the equipment and most of the ingredients needed to create these flatbread pizzas (Klein, 2020). Clase's answer makes me wonder if Panera's move to flatbread is less of an interest to make a “cleaner” pizza, or it is more of a decision to try to increase sales without adding food costs too drastically. 

        In the greater schemes of what a bakery café has to offer, people usually expect to find salad, sandwiches, soups, and an assortment of sweet and savory pastries. Pizza via the way of flatbread makes more sense in a bakery café like Panera. In this case, however, it may be an overreach. Flatbreads taste decent when they are fresh out of the oven, but after a few minutes, they can get told and tasteless. 

        So, is the excitement really about taste? Or, is the marketing campaign that made this move a successful one?

What role does advertising play to help promote Panera's flatbread pizza? 

        Panera's marketing campaign, like any other major fast-food chains', was extensive. One reason why the flatbread pizza campaign was particularly successful came from its partnership with Pepsi. 

        The campaign revolved around a sweepstake where the prize was a pizza party, or electronic gift cards from Panera to order flatbread pizzas (Williams, 2020). This advertising campaign also brought on influencers, such as King Batch, to help promote the flatbread pizzas to their followers. Such a marketing campaign used pandemic and virtual meetings to their advantage, with commercial spots and social media advertising focusing on this virtual meeting with friends. 

        While this marketing campaign was successful, I still feel pizza is out of place for a company like Panera. It might be better for Panera to focus on products they already have, such as the marketing campaign for their coffee subscription that was launched a year ago. This coffee subscription made sense for the company because coffee is already a staple for the company. 

        The biggest questions to come from this conversation include: Is it profitable for companies to tap into other markets? Or, should they focus on the fine-tune markets in which they already do well?

About the Author:

Jessica Elsea is a Cal Poly Pomona student. She is studying Hospitality Management at Collins College. Jessica also has a Baking and Pastries degree from the Art Institute. Currently, she is doing an internship at Porto’s Bakery, where she is learning all about restaurant management skills. Jessica’s career has been in the baking industry working in both small- and large-scale bakeries. Jessica hopes to one day continue her work in the bakery field as a manager for large-scale bakeries. She hopes that her baking skills along with her progressing management skills will help her succeed in this field.

References:

Ellwanger, S. (2020). Seeking bigger slice of takeout, Panera Bread adds pizza to menu. MediaPost.com 10/28/2020. https://www.mediapost.com/publications/article/357255/seeking-bigger-slice-of-takeout-panera-bread-adds.html.

Klein, D. (2020). With digital surging, Panera joins the pizza category. QSR magazine. https://www.qsrmagazine.com/exclusives/digital-surging-panera-joins-pizza-category.

Williams, R. (2020, December 14). Panera, Pepsi bite into virtual pizza party trend. Marketing Dive. https://www.marketingdive.com/news/panera-pepsi-bite-into-virtual-pizza-party-trend/592089/.

Picture: https://www.delish.com/restaurants/a28118492/panera-bread-dinner-menu-test/

Comments

  1. I agree with you on these Are the best restaurants for vegan food but I hope your blog doesn't mention about gifts . check on my website it's one of the best shop in UK

    ReplyDelete

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

The challenges of SB 93 (California Senate Bill No. 93) will impose on the employers and their human resource management team (by Brittany Schaffer)

The COVID-19 pandemic started in early 2020, and it has caused massive changes within a short period of time. One of the most rememberable effects of the COVID-19 pandemic was that businesses had to come to a complete halt, forcing them to lay off employees. California's unemployment rates went up.  Now that the stay-at-home orders have lifted, people start to come out. Businesses are now reopening, looking to rehire their laid-off employees. Before the pandemic, employers had the option of recalling only a certain number of laid-off employees they would want to rehire based on employees' job performance. That option had been changed after Governor Gavin Newsome signed into law - Senate Bill 93, which went into effect on April 16th, 2021. The California Senate Bill No. 93 (SB 93) According to SB 93, companies in specific industries, mainly the hospitality industry, have the obligation to provide job opportunities in written form to qualified employees being laid off due to COVI

Want to win in future competitions? Invest in data-driven decisions now

Speaking of the permanent changes in the hospitality industry, many people will probably agree that demands for “bleisure”/“work-from-anywhere” travel and contactless self-service will continue to grow in the near future. Not everyone, however, realizes that data-driven decisions will become a key driver for growth in the industry, which has already affected how we do business now.   Automatic service enables businesses to capture more operational and consumer data for business decisions   One advantage of using automatic service comes from its ability to spontaneously capture and store real-time operational and consumer data for additional analysis. In the old-time when businesses still relied on workers to serve customers, operational data were collected usually through careful book-keeping, documentations, and observations; consumer data through market research were often limited to their perceptions, behavioral intentions, or past experience.     Now that automatic service is provi