Artificial intelligence (AI) is reshaping how organizations hire talent. Today, AI is not just a tool but a partner that supports and enhances human decision-making across all six distinct phases of the hiring process, from receiving applications to extending job offers (see Figure 1). The Research I collaborated with Drs. Ning-Kuang Chuang and Yung-Kuei Huang to assess Generative AI’s (GenAI) impacts throughout the hiring process using the OECD (Organization for Economic Cooperation and Development) AI Principles for trustworthy AI . We published our work in the Journal of Hospitality & Tourism Research , addressing four guiding questions: RQ1. What revolutionary changes does GenAI bring into the hiring process? RQ2. What ethical concerns arise when aligning GenAI hiring practices with the OECD AI Principles? RQ3. How can the two hospitality and tourism (H&T) stakeholders – H&T firms and their managers, as well as job seekers remain competitive, relevant, and co...
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