Good --- Seeing the “New Face” of the Las Vegas Strip; Bad --- Experiencing Poor Customer Service in Chinatown
Las Vegas is in a big effort of making changes. I am glad that I have a chance to see the Sin City’s “new face.” I stay in the Grand Chateau, a Marriott’s Vacation Club, which is two blocks away from the City Center. I cannot wait to check out the Cosmopolitan Hotel and Aria Hotel. I talked about these new hotel projects in my classes and also on this blog, yet I have not personally visited these two properties yet. This week, I will update my experience in Las Vegas on this blog. Let’s see if we will find that Las Vegas has made a transformational change over the years.
When I was in Las Vegas, I also experienced poor customer service in the Sam Woo Bar-B-Q Restaurant in Chinatown. Here are the dialogues between the waiters and guests:
Case 1 (Dialogue in Cantonese)
I ordered a pan-fried Chinese vegetable with garlic, but it looked yellowish to me (should look freshly green) and did not seem to be an a-la-carte item. So, I asked the waiter: Sir, I don’t think the vegetable cooked right. It looks a little yellowish to me. Waiter 1: What? It is very green. No vegetable can look as green as this!
Me: But it really does not look freshly green to me.
Waiter 1: Are you kidding? You ask somebody else then. It is green! You do not see it just because you are wearing glasses!
Waiter 2 stepped in, and added: It is indeed green. It is because of the (yellow) lights in the restaurant.
Case 2 (Dialogue in English)
Dialogues between Waiter 1 and Two Americans Sitting next to my Table; They are white and do not speak any Chinese.
Guest: I would like to order some dessert. May I see the menu?
Waiter 1: No need. We do NOT have any dessert in the restaurant.
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