Skip to main content

Travel and hospitality companies preparing for post-COVID-19 travel with new enhanced cleaning standards


Are you ready to travel once the stay-at-home order is lifted? A recent survey with over 30,000 Americans suggests that:

 

·      46% of Americans will travel immediately after the order is lifted.

·      19% will wait for 2-6 months.

·      18% have no plans to travel.

·      52% of those planning to travel prefer domestic trips (possibly road trips).

·      53% trust the travel and hospitality industry will follow the safety protocols.

 

As for what purposes will people travel when the stay-at-home order is lifted? 

 

·      42% want to reconnect with their loved ones.

·      40% will travel for leisure.

·      8% will travel for work.

 

Even though it is still too early to claim that the coronavirus pandemic is over, a number of states have already loosened the lockdown rules, allowing certain businesses to reopen. Travel and hospitality companies are getting ready to welcome their guests.

 


Hotel chains and Airbnb introduce enhanced cleanliness measures

Hilton Hotels, for example, work with Lysol and Mayo Clinic to “redefine” the hygiene standards in hotels. The program called Hilton CleanStay will roll out in the brand’s 6,100 properties by June. The new measures include:

 

·      Place a room seal on the door, indicating the room has not been accessed after a thorough cleaning.

·      Perform deep, extra disinfection cleaning in 10 high-touch point areas inside a guest room.

·      Replace pen, paper, and guest directory with digital supplements, or make them available upon request.

·      Improve the guidelines for disinfecting the hotel’s fitness center.

·      Increase the frequency of cleaning in the public areas.

·      Provide guests with disinfecting wipes in high traffic areas.

·      Expand the mobile-app keyless option from guestrooms to other common areas inside a hotel. 

·      Explore new technologies, such as electrostatic sprayers and ultraviolet light to sanitize surfaces and objects.

 

Likewise, Marriott launched the Global Cleanliness Council, which will develop enhanced health and safety guidelines for its 7,300 properties. Other hotel-chain examples include Hyatt’s Global Care & Cleanliness Commitment and Accor’s New Cleanliness Label.

 

In the vacation rental sector, Airbnb is expected to debut new cleaning guidelines for hosts. TurnKey introduces coronavirus cleaning tips.

 

Restaurants shift focus to delivery and pick-up services, along with other new features

 

Some restaurants managed to remain open by focusing on delivery and curbside pick-up services under the stay-at-home order. Others began selling meal kit or even groceries in their establishments.

 

Starting from this month, restaurants in 12 states, such as Georgia, Florida, and Texas, are allowed to reopen their dining rooms, although not every restaurant is ready to do so. Moreover, new restrictions are likely to put in place to limit the number of patrons and table size.

 

McDonald’s, for instance, has not yet announced any plans to reopen the dining rooms, but the restaurant chain is now testing a new concept that is designed to combat COVID-19 spread. The trial location is in Arnhem, Netherlands, with the following new enhanced sanitation features:   

 

·      Hand sanitizers at the entrance

·      Handwashing stations inside the restaurant

·      Designated waiting spots at 1.5 meters apart

·      Meal trolleys for table service, allowing customers to pick up the food from the trolley on their own

 

Airlines introduce new cleaning programs and add new restrictions on air travel

 

Delta introduced the Delta Clean program. Beginning in early May, all Delta aircraft will go through the fogging sanitation procedure before every flight in Delta’s network. The same procedure had been put in place for Delta’s international flights since February.  

 

American Airlines announced enhanced cleaning procedures, which is similar to Delta’s. All aircraft will be cleaned more thoroughly and more often. The airline also plans to distribute sanitizing wipes/gels and face masks to travelers. All flight attendants are required to wear masks on flights.

 

Additionally, United, American, Delta, JetBlue, and Frontier have already required or will require all travelers to wear a mask to cover up their mouth and nose during flights. Other airlines, however, have not implemented such a change. Some airlines also avoid assigning people to sit next to one another and ceased in-flight beverage service.

 

The Hong Kong airport recently debut a first-in-the-world, full-body disinfection booth, first of its kind in the world. After a temperature check, passengers will get into a full-body disinfection booth, where they will stay for 40 seconds. Inside the booth, an antimicrobial coating can kill any viruses and/or bacteria found on clothing and body. Besides, the airport also uses robots with air and ultraviolet light sterilizers to clean the public areas.

 

Are you feeling confident about the new enhanced sanitation measures taken by the travel and hospitality industry? If not, what else can be done? When will you be ready to travel again?  


Note: This post is also available on MultiBriefs.com. The picture was downloaded from GlobalSpec.com and SFGate.com

Comments

  1. Thanks for sharing the best information and suggestions, If you are looking for the best Revenue Management
    , then Steel Hospitality. Highly energetic blog, I’d love to find out some additional information.

    ReplyDelete
  2. I am glad that I came to see this, I really loved it. Thank you for sharing it. I have bookmarked your page that is explain about cleaning standard, excited to see more of it! Commercial Coronavirus Cleaning Service

    ReplyDelete

Post a Comment

Popular posts from this blog

Is today's market too tough for upscale restaurants?

Operating a restaurant is never easy, but is it particularly challenging for upscale restaurants?

Restaurants Unlimited Inc., for instance, which operates 35 fine-dining and “polished casual” eateries, filed for bankruptcy in Delaware last week. Earlier in June, the Four Seasons Restaurant, an iconic spot for power lunch in Manhattan also closed for business after its reopening within less a year.

Are these two examples an isolated case or the tip of the iceberg? Then, if upscale restaurants are struggling to survive in today’s market, what challenges are they facing?

The rising labor cost

According to the Bloomberg report, Restaurant Unlimited Inc. hires 50 salaried employees at the chain’s headquarter in Seattle, plus another 168 full-time and 1,885 part-time restaurant workers. The rising wages in Seattle, San Francisco, and Portland have resulted in a total of $10.6 million wage expenses in the fiscal year of 2019. Nevertheless, its revenue for the year ended in May dropped 1%, at $…

Suggestive Selling – All You Have to Do is Ask!! (By Nicole Lee)

A simple, relatively normal thing occurred while in the drive-through at Del Taco with my boyfriend the other day.After placing our semi-high maintenance food order, the person taking my order, in a forced monotone voice, unenthusiastically asks, “Would you like to add our new blah, blah, blah for dessert?”All my sweet-tooth-driven ears heard was “dessert” and I wanted something sugary to complete my four-course drive-through meal. My boyfriend asked if I wanted the donut thing they were trying to push, but I ended up going with a churro.As we received our food, my boyfriend told the server, “Good job on the upsell.”In which we received the same unenthusiastic “thank you” in reply. This all led to a discussion about suggestive selling, how easy it is, how to do it correctly, and how beneficial it is.Of course, this Del Taco drive-through upsell experience did not meet our standards of how to do it correctly, but it worked!

Easy-Peasy
Both my boyfriend and I have sales and hospitality ba…

Want a job at McDonald’s? Now, it is as easy as talking to Alexa

McDonald’s Corporation introduced the world’s first voice-initiated job application process called McDonald’s Apply Thru. Now, job seekers can initiate the job application process through McDonald’s Apply Thru by taking to either Alexa or Google Assistant.

How McDonald’s Apply Thru works
The job application process begins with the applicants saying:
Alexa, help me get a job at McDonald’s.” 
or
“Google, help me get a job at McDonald’s.”
Then, the job applicants will need to answer a few basic questions, including their name, job of interest, and the location where they want to work.
Afterward, the job applicants will receive a text message with a hyperlink that will take the applicants to continue the rest of the application process.  
Where McDonald’s Apply Thru serve
McDonald’s Apply Thru is now available in nine countries, including the U.S., U.K., Canada, Australia, France, Germany, Ireland, Italy, and Spain. It will be made available to other countries in the coming months.
Why McDona…