Renaissance Hotels Replaced Concierge with “Navigator”
Renaissance is one of the Marriott’s boutique-inspired brands (other than Edition and Autograph). I see Navigator fits well in the boutique hotel concept because it gives guests a cozy feel and promotes more interactions between guests and hotel staff. When hotels are introducing a new concept (i.e. boutique hotels) or implementing technology in operations, staffing and organizational structure may also need to evolve with the changes. What new concepts do you see in hotels or restaurants? What impacts do these new trends bring to operations?