Lessons Learned from Angie’s 2010 List of Worst Businesses
This Fox News video features an interview with the founder of Angie’s List. The company uses six criteria of overall experience, price, quality, responsiveness, punctuality, and professionalism to select the worst businesses, including:
- Home Warranties
- Property Management
- Wedding Professionals
- Dry Cleaners
- Inform customers with clear expectations of the products and services provided.
- Allow customers to make informed decisions on their own.
- Provide good follow-up customer service.
- NEVER over-promise anything that a company cannot deliver.