A Director of HR’s Experience during a Hotel Transition

Today, I invited Ms. Britney Bubrowski, the Director of Human Resources (HR) at the Crowne Plaza Hotel Syracuse to speak in my Hospitality Human Resource Management class. She shared with us her experience in the time when the hotel went through a transition from a Renaissance Hotel (a Marriott brand) to a Crowne Plaza Hotel (an IHG brand).

Usually, executives will leave a company either voluntarily or involuntarily when there is a shift of ownership, CEO, a brand, or a management company. In Britney’s case, she is among the two executives who stayed. According to Britney, she stayed because she, as the Director of HR, connected with employees. HR is the “go-to” department when employees have concerns about their career or the future of the company. It is important for her to stay during the transition process so that those who worry about their future can find a “trustful” person to talk to. 
Personally, I believe that Britney’s positive attitude towards changes also help her secure the position under new leadership. Changing from a Renaissance Hotel to a Crowne Plaza Hotel means way more than just switching the logo --- from payroll and standardized operation procedures to organizational culture, everything is different. If Britney were not flexible or had a negative attitude towards changes, she would not have survived the transition.
If you were in the class today, what are your takeaways from Britney’s experience? If you were not in the class, how important are flexibility and the ability of adopting new ideas in a person’s career?
References:
The picture of the Crowne Plaza Syracuse was downloaded from Hotel-Rates.com.

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