Skip to main content

Tour of the Sheraton Syracuse University Hotel & Conference Center, Oct 2011

Image
By
Sheraton Syracuse University Hotel & Conference Center is located right in the heart of the SU campus. The property is owned by SU and managed by Starwood Hotels and Resorts. Recently, it is finishing up a $5 million renovation. I am glad that my Hotel & Resort Operations class and I had a chance to hear about the renovation experience from the hotel executives and see the results of their hard work.

We all enjoyed the tour. I, in particular, liked the bigger-size and a more-modern-look Club Lounge, the more spacious workout room, and the clean design of the guestrooms. I believe that these changes reflect Sheraton’s vision very well under its system-wide $6 billion “revitalizing the brand” campaign.

I also very much appreciate the fact that every executive shared their work experience and advice with us. There are many takeaways from this tour, some of which can be found in my discussion of our previous tours. Here, I would like to highlight that regardless which executive position a person holds, s/he must know what is going on in the market, e.g. new laws and regulations, market trends, events, the directions that the competitors are moving to, and etc.

If you went on the tour, what are your takeaways? If you did not go with us, have you stayed in a newly-renovated Sheraton Hotel or Resort recently? What do you think of Sheraton’s campaign of revitalizing the brand?

Discussion of the Previous Two Tours:

The pictures show a corner of the Club Lounge and the workout facility. Want to check out more pictures about this tour? Please visit the album on my Facebook Page (don’t forget to Like my page when you are there).
Labels:

Comments

  1. Serviced apartments pattayaFebruary 21, 2012 at 8:35 PM

    Nice tour. This place looks great indeed. I think they are on the right track on revitalizing their brand.

    ReplyDelete

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

By
Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with
4 comments
Read more

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

By
Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P
25 comments
Read more

In what ways will AI affect restaurant operations?

By
A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations.     Menu Engineering and Quality Control    AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly.     AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations. For example, AI can remind a sushi chef to replace a sushi plate that has been “sitting” on the conveyor belt for too long with a more popular item.     Consumer Experience   AI can help restaurants create location-based, personalized marketing campaigns to reach specific and targeted customers at the right time. Then, AI-empowered chatbots, reservation, and table management systems can help restaurants answer customer inquiries, manage reservations, and
15 comments
Read more