Skip to main content

My Stay at the Westin Hotel - City Center in Washington, D.C.

I stayed in the Westin Hotel – City Center in Washington D.C. last week for the 119th Annual APA (American Psychological Association) Convention. I enjoyed my stay and would like to comment on several small “impressive touches” added by the hotel staff.

Upon check-in, the Front Desk Agent asked me if I wanted to take part in the “make a green choice” program that I once discussed in February 2010. This program allows me to choose to opt out the housekeeping service during my stay. In return, the hotel will reward me either a $5 F&B (food & beverage) voucher or 500 SPG (Starwood Preferred Guest) points. The reward is very small, but it lets guests get involved in a “feel-good” program. I like it.

I participated in the “make a green choice” program, and I put the “Do Not Disturb” sign on my door. When I came back from the Convention Center, I found additional refreshments (e.g. Starbucks coffee, tea bags, mouth wash, etc.) and extra sets of fresh towels in my room even though I opted out the housekeeping service. How nice!

I stayed on the SPG Guest Floor. Free bottle water and apples are included. It is another small nice touch.

The workout facility was nice. The hotel provides cleaned ear plugs and collects the used ones for guests. The ear plugs are those “cheap” ones and do not cost much for a hotel, but I feel very nice of the hotel’s thoughtfulness. I have found that a few nice hotels do that for guests.

The only thing I do not like is that the hotel charges everyone $12.99 per day or $39.99 per week for the WiFi service. Here, I have to ask the same question again --- when will full service hotels offer free WiFi service?

To see more pictures of the hotel, please visit my Facebook page.

Comments

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P

Besides helping the environment, what other benefits can restaurants see from green food packages?

Restaurant curbside pickup evolved from the old-fashioned takeout service and has gained momentum since COVID. Restaurateurs embrace the concept, and consumers want it. Curbside pickup will remain an essential restaurant distribution method even after the pandemic. Do off-premises restaurant services add a burden to the environment? The surge of restaurant off-premises services (curbside pickup, takeout, or delivery) could harm the environment because many retailers use food containers and packages made of plastic for one-time usage. Research shows that our world populations produce 130 million tons of single-use plastic a year (including more than food packages here), but in the U.S., only 8% of all plastic products get recycled. Some restaurants have begun using more sustainable materials in food packaging (e.g., disposable containers). Their efforts deserve a round of applause! Nevertheless, it is unclear if their good deeds can also bring them monetary rewards. For example, can gr