Skip to main content

Top 10 Hotel Features Suggested by a Business Traveler

Meeting customers’ needs is not new to hospitality industry. An open forum by American Express listed a business traveler’s top 10 preferred hotel features, including:

1. Free Wi-Fi. Limited service hotel is not a concern anymore. I see more full service hotel brands offer this service to their reward-program guests.
2. A multitude of electrical sockets. Several newly-developed boutique-style or full service hotels now have iHome or at least a station where technology savvy guests can charge their gadgets.
3. U.S. adapted plugs, or U.S. adaptors.
4. Free local calls. International locations where local calls are charged per minute may find this suggestion impractical.
5. Quality and complimentary in-room coffeemakers and water bottles. Water bottles are nice. In-room coffee makers vs. complimentary coffee in the lobby, which one sounds better?
6. A pleasant and attentive staff that follows through on requests. Guest service is always important.
7. A solid business center. I think it depends on the level of a hotel. A printer and a computer for a limited service hotel may be good enough.
8. Hotels with frequent-flyer programs. This sounds an advantage to a franchised hotel but a big challenge to an independent hotel.
9. A 24-hour fitness center. Workout facility has become more important. Sheraton is updating the fitness center in every property. I have seen hotels offer even more, where in-house guests who prefer a full gym can receive a discount in a nearby fitness center.
10. Various concierge services. This only applies to full service hotels.

How well does your property meet these suggestions?

References:
American Express Online Forum: http://tinyurl.com/linchikwok05052010 Picture was downloaded from: http://tinyurl.com/linchikwok05042010P

Comments

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

The challenges of SB 93 (California Senate Bill No. 93) will impose on the employers and their human resource management team (by Brittany Schaffer)

The COVID-19 pandemic started in early 2020, and it has caused massive changes within a short period of time. One of the most rememberable effects of the COVID-19 pandemic was that businesses had to come to a complete halt, forcing them to lay off employees. California's unemployment rates went up.  Now that the stay-at-home orders have lifted, people start to come out. Businesses are now reopening, looking to rehire their laid-off employees. Before the pandemic, employers had the option of recalling only a certain number of laid-off employees they would want to rehire based on employees' job performance. That option had been changed after Governor Gavin Newsome signed into law - Senate Bill 93, which went into effect on April 16th, 2021. The California Senate Bill No. 93 (SB 93) According to SB 93, companies in specific industries, mainly the hospitality industry, have the obligation to provide job opportunities in written form to qualified employees being laid off due to COVI

The complicated situation of tattoos in the workplace (by Harry Law)

Tattoos are a form of expression that convey the individuality of their owners. They can represent a multitude of things, like a tie to a family member, a favorite quote with a special meaning, or even a favorite cartoon character. Tattoos also can carry great cultural and/or religious significance. Every tattoo is unique and says something about the individual person who wears it. The problem that many companies face is when a tattoo is considered appropriate and when it should be covered.  Employees are after all the faces of a company, so the tattoos on their bodies are connected to and represent that company as well. Some workplaces have instituted rules and regulations when it comes to their employees’ tattoos, but there can be negative consequences when a company goes too far in telling their employees what they can and cannot do with their own bodies. The Disney Company has recently changed its policy on tattoos. Disney’s goal is to create a magical, fantasy experience for their