Skip to main content

The Problem of Lacking Effective Written Communication Skills

For years, I have heard many colleagues expressing their concerns of students’ poor written communication skills. Indeed, lack of writing proficiency does not seem to be an isolated problem for one particular academic program or college.

According to Dianna Middleton’s report on Thursday’s Wall Street Journal, Corporate America is complaining that business-school graduates could be “data-savvy” but may not be able to communication effectively. Some writing deficiency examples include: using complicated words over simple ones, rarely getting to the point, failing to adapt the writing for multiple audiences, and writing incomplete sentences. As a result, consulting firms like Booz Allen Hamilton Inc. do not allow new hires from working on any written proposal independently until they are ready.

Many business schools are making efforts to help students improve their writing skills. The Wharton school at University of Pennsylvania is planning to double the communication coursework to 12 classes starting in 2012. University of Rochester created two writing coaches positions. Northeastern University requires that student papers be graded by both professor and writing coach.

Students, on the other hand, do not seem to pay enough attention to this problem. Cornell University, for example, offers an elective writing class and an elective oral communication class in its executive M.B.A. program but found inadequate interest of signing up for the writing class.

It may seem that students themselves have not noticed how serious this problem is. Why will students struggle in writing? What can high schools, universities, and Corporate America do to improve students’ writing proficiency? In the world of “constant digital communication,” will text-messaging and tweeting replace formal written communications for good? What are your thoughts?

References:
Middleton, D. (2011, March 3). Students struggle for words: Business schools put more emphasis on writing amid employer complaints. The Wall Street Journal, B8. Also available online via http://on.wsj.com/f1wExT  
Picture was downloaded from http://mediarelations09.blogspot.com/  

Comments

  1. The following discussion is contributed by a friend of mine. He is a lawyer in Syracuse, NY.

    "Good writing is a critical element of professionalism. It is important for creating impressive sales proposals, professional letters, and even simple emails.

    It is easy to spot the difference between good writi...ng and bad writing. In my career, law, writing is definitely the single most important skill. However, I am contantly amazed to see so many lawyers produce poor-quality written arguments that lack organization and clarity. Few lawyers actively try to improve their writing skills. Good writing is a way to gain a professional advantage over competitors. I have seen many strong arguments lose in court because the attorney was not able to communicate the argument effectively to the judge.

    I think there are three major pieces to improving writing skills:

    First, a good writing class is very important. I don't think anyone is "born" a good writer. Good writing must be taught. A valuable writing class will you how to prepare strong introductions, strong topic sentences, and proper organization of ideas.

    Second, it is equally important to learn how to customize your writing to the proper audience. For persuasive writing, the most critical skill is knowing how to express your position in a way that has the maxium impact on the reader. For informative writing, the most critical skill is the ability to "step back" from your writing and pretend you don't know much about your topic. If you are an expert in the subject you are writing about, you must be able to edit you paper critically and imagine whether your paper will be clear, understandable, and informative to someone who doesn't know as much about the topic as you do.

    The third important thing is PRACTICE! Like any other skill, writing improves with experience. That must happen outside the classroom. As long as you ALWAYS edit your own writing carefully and critically, and you ALWAYS looks for ways to make you own writing more clear and understandable, you writing skill will always keep improving over time."

    ReplyDelete

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P

Besides helping the environment, what other benefits can restaurants see from green food packages?

Restaurant curbside pickup evolved from the old-fashioned takeout service and has gained momentum since COVID. Restaurateurs embrace the concept, and consumers want it. Curbside pickup will remain an essential restaurant distribution method even after the pandemic. Do off-premises restaurant services add a burden to the environment? The surge of restaurant off-premises services (curbside pickup, takeout, or delivery) could harm the environment because many retailers use food containers and packages made of plastic for one-time usage. Research shows that our world populations produce 130 million tons of single-use plastic a year (including more than food packages here), but in the U.S., only 8% of all plastic products get recycled. Some restaurants have begun using more sustainable materials in food packaging (e.g., disposable containers). Their efforts deserve a round of applause! Nevertheless, it is unclear if their good deeds can also bring them monetary rewards. For example, can gr