Skip to main content

A Win-Win Relationship Between Horseshoe Bay Resort and Texa Tech University: Part II

Today, Dr. Blum, Dr. Adams, and I toured the hospitality and culinary arts program at Austin Community College and the Hill Country University Center in Fredericksburg. We met with a few community leaders and discussed the future needs of the community and hospitality students. I believe strong community support is one key why Horseshoe Bay Resort and the RHIM (Restaurant, Hotel, and Institutional Management) program at Texas Tech University can build a win-win relationship.

As a tourist destination, Texas Hill Country needs many well-trained hospitality professionals to sustain the business. There are a few community colleges in this region that offer associate degree in hospitality and relative field. However, the community is still facing a challenge of providing adequate education to the labor force for their career advancement. There is a need for a four-year hospitality program in the Hill Country. In addition to Lubbock (main campus) and San Angelo (Angelo State University), Texas Tech University System has several off-campus sites, including Abilene, Amarillo, Fredericksburg, Highland Lakes, and Junction. Fredericksburg, Highland Lakes, and Junction are all located in the Hill Country. Texas Tech University has a great potential of meeting the needs of the community.

Several years ago, Horseshoe Bay Resort started hiring the RHIM students at Texas Tech to meet its temporary needs. Over the years, RHIM students have built a good reputation by providing excellent guest service, having good work ethics, and demonstrating the knowledge of hospitality management. The community shows trust and great support of to Texas Tech, which pushes the win-win relationship forward.

Tomorrow, I will meet with the interns in the resort hotel. I wonder what experience they have with Horseshoe Bay Resort and the community.

* The pictures show the Hill Country University Center at the Fredericksburg location.

Comments

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P

In what ways will AI affect restaurant operations?

A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations.     Menu Engineering and Quality Control    AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly.     AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations. For example, AI can remind a sushi chef to replace a sushi plate that has been “sitting” on the conveyor belt for too long with a more popular item.     Consumer Experience   AI can help restaurants create location-based, personalized marketing campaigns to reach specific and targeted customers at the right time. Then, AI-empowered chatbots, reservation, and table management systems can help restaurants answer customer inquiries, manage reservations, and