Skip to main content

An Event Management Lesson Learned at the Caribe Hilton San Juan

One may assume that attendees at the International Council on Hotel, Restaurant, and Institutional Education (I-CHRIE) Annual Conference and Marketplace would always experience the best of the best in the hospitality industry because this is the event for hospitality professionals and educators. Unfortunately, it is not necessary the case. Last week, I have shared with you my experience in the conference hotel (Hilton Caribe, San Juan Puerto Rico) and discussed the issues of guest service and satisfaction. Today, I would like share an event management lesson from this conference.

The conference controlled the number of participants to every event with a ticket system, where each registered attendee received a single ticket for a designated function. Last Friday (July 30), I-CHRIE hosted the Award Dinner at the Caribe Hilton, San Juan. The dinner was scheduled at 7pm. Attendees’ tickets were collected as they entered the ball room. Very soon, the room was filled, but there were approximately 70 people anxiously looking for available seats. In the end, the hotel had to set up at least eight extra tables to meet the “unexpected” needs (see Picture 1 & 2).

With so many “unexpected” guests standing in the ball room, it is not difficult to imagine the chaos in the back of the house. Dinner rolls were served after 8pm. Probably, the guests sitting in a table next to me felt they had been waiting for so long that they decided to go out and buy some Subway sandwiches for themselves. At the time when these guests serve themselves Subway sandwiches (see Picture 3), salad was served. When I finished the main course, it was almost 9:30pm. I started seeing people leaving the banquet.

This seems like a simple forecasting issue. While nobody can make perfect predictions, an off about 70 people indicates more than just a small error. It was very ironic, however, that this incident happened in a conference probably with the most hospitality professionals and educators. I hope every person who was in the event or read my discussion will learn something useful. What other event planning mistakes you have experienced? And what lessons you have learned from them?

Speaking of the overall experience with Carbie Hilton San Juan, I wonder why Hilton did not utilize the I-CHRIE Conference as a show-case event to the hospitality professionals and educators. Many people understand the importance of word-of-mouth marketing, and every I-CHRIE member can reach hundreds and thousands of hospitality professionals in their network. Will this be another lesson a hotel can learn from this year’s I-CHRIE Conference?

Comments

  1. I have read this post. This post is a nice one that good collection of information..that we are corporate event managemnet company in chennai , MICE corporate event management manager in chennai , celebrity management company in chennai . That I will inform about your post to my friends and all the best for your future post..

    ReplyDelete
  2. It's a nice post, Which you have shared here about the Event management. Your post is very useful for those who are looking to event ticketing services. I would like to thanks for sharing this post here.

    ReplyDelete
  3. The blog is really nice and interesting to read about various Event management tips. I am sharing it with my other friends as the information is really very useful. Keep sharing your excellent work. Post more in your future blog post.
    Event Management in Pondicherry | Wedding Decorators in Trichy | Wedding Photographers in Trichy | Wedding Planner in Pondicherry | Wedding Decorators in Pondicherry | Candid Photography Pondicherry | Wedding Photographers in Pondicherry

    ReplyDelete

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

The challenges of SB 93 (California Senate Bill No. 93) will impose on the employers and their human resource management team (by Brittany Schaffer)

The COVID-19 pandemic started in early 2020, and it has caused massive changes within a short period of time. One of the most rememberable effects of the COVID-19 pandemic was that businesses had to come to a complete halt, forcing them to lay off employees. California's unemployment rates went up.  Now that the stay-at-home orders have lifted, people start to come out. Businesses are now reopening, looking to rehire their laid-off employees. Before the pandemic, employers had the option of recalling only a certain number of laid-off employees they would want to rehire based on employees' job performance. That option had been changed after Governor Gavin Newsome signed into law - Senate Bill 93, which went into effect on April 16th, 2021. The California Senate Bill No. 93 (SB 93) According to SB 93, companies in specific industries, mainly the hospitality industry, have the obligation to provide job opportunities in written form to qualified employees being laid off due to COVI

The complicated situation of tattoos in the workplace (by Harry Law)

Tattoos are a form of expression that convey the individuality of their owners. They can represent a multitude of things, like a tie to a family member, a favorite quote with a special meaning, or even a favorite cartoon character. Tattoos also can carry great cultural and/or religious significance. Every tattoo is unique and says something about the individual person who wears it. The problem that many companies face is when a tattoo is considered appropriate and when it should be covered.  Employees are after all the faces of a company, so the tattoos on their bodies are connected to and represent that company as well. Some workplaces have instituted rules and regulations when it comes to their employees’ tattoos, but there can be negative consequences when a company goes too far in telling their employees what they can and cannot do with their own bodies. The Disney Company has recently changed its policy on tattoos. Disney’s goal is to create a magical, fantasy experience for their