As I am working on two research projects on social media, I pay special attention to companies' activities on Facebook. This ABCNews video shows how Starbucks, as an example, uses Facebook to communicate with its customers. Starbucks has more than 14.6 million Facebook fans (or people who "Like" the company) as of Oct 5, 2010. It is not difficult to imagine how much valuable marketing and market information Starbucks may get by actively engaging with its customers on Facebook. Interestingly, I also found a large number of big companies that do not have any Facebook page. What are these companies thinking? May I ask, what is your company's position on Facebook?
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