Skip to main content

What Is Your Company's Cell Phone Policy?

Image
By
Today, 87% U.S. residents own at least a cell phone; the number increases to 92% among Americans with jobs. People may also use “smart phones” to stay in touch with their Facebook or Twitter friends. No matter how important cell phones are, many hotels and restaurants prohibit employees’ improper cell phone usage --- seriously, how would you feel if your waiter and waitress pays more attention to his/her cell phone than you as a customer? Improper cell phone usage affects service quality, company image, and productivity. So, what is your cell phone policy?

If your hotel or restaurant has not had a cell phone policy yet, probably it is time to make one now. McCorvey discusses at Inc.com about what decision makers need to put into considerations when creating a cell phone policy. In addition, a link of http://www.epolicyinstitute.com/ is provided for those who want to start with online “fill-in-the-blank sample policies.”

If how to create a cell phone policy does not apply to everyone, “cell phone etiquette” will. Here are some examples:
1. Use “vibrate” in a professional atmosphere.
2. No phone calls during interviews, meetings, or the time when serving guests.
3. Instead of picking up a call, it is fine to let callers leave a message.
4. Keep a low voice if we must answer a call.
5. Watch out our languages, especially when we are in front of others.
6. E-mails, Facebook messages, twits can wait; but your customers or your boss will not.

Do I miss anything? Please feel free to add more to the list.

References:
Inc.com: http://www.inc.com/guides/how-to-create-a-cell-phone-policy.html
Picture was copied from http://www.saidaonline.com/en/newsgfx/smart%20phone1-saidaonline.jpg
Labels:

Comments

  1. Stephanie BaeFebruary 23, 2010 at 3:01 AM

    We had "no cell phone during shift" policy at one of Vegas strip hotels so we couldn't use cell phones at all even though I worked at the finance department lol

    ReplyDelete
  2. Linchi KwokFebruary 23, 2010 at 6:32 PM

    No cell phone is probably the best way of controlling cell phone usage. :)

    Positions like MOD, GSM, Public Relation Officers, or Sales may still need to use cell phones at work.

    ReplyDelete

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

By
Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with
4 comments
Read more

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

By
Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P
25 comments
Read more

In what ways will AI affect restaurant operations?

By
A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations.     Menu Engineering and Quality Control    AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly.     AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations. For example, AI can remind a sushi chef to replace a sushi plate that has been “sitting” on the conveyor belt for too long with a more popular item.     Consumer Experience   AI can help restaurants create location-based, personalized marketing campaigns to reach specific and targeted customers at the right time. Then, AI-empowered chatbots, reservation, and table management systems can help restaurants answer customer inquiries, manage reservations, and
15 comments
Read more