Skip to main content

What Is Your Company's Cell Phone Policy?

Today, 87% U.S. residents own at least a cell phone; the number increases to 92% among Americans with jobs. People may also use “smart phones” to stay in touch with their Facebook or Twitter friends. No matter how important cell phones are, many hotels and restaurants prohibit employees’ improper cell phone usage --- seriously, how would you feel if your waiter and waitress pays more attention to his/her cell phone than you as a customer? Improper cell phone usage affects service quality, company image, and productivity. So, what is your cell phone policy?

If your hotel or restaurant has not had a cell phone policy yet, probably it is time to make one now. McCorvey discusses at Inc.com about what decision makers need to put into considerations when creating a cell phone policy. In addition, a link of http://www.epolicyinstitute.com/ is provided for those who want to start with online “fill-in-the-blank sample policies.”

If how to create a cell phone policy does not apply to everyone, “cell phone etiquette” will. Here are some examples:
1. Use “vibrate” in a professional atmosphere.
2. No phone calls during interviews, meetings, or the time when serving guests.
3. Instead of picking up a call, it is fine to let callers leave a message.
4. Keep a low voice if we must answer a call.
5. Watch out our languages, especially when we are in front of others.
6. E-mails, Facebook messages, twits can wait; but your customers or your boss will not.

Do I miss anything? Please feel free to add more to the list.

References:
Inc.com: http://www.inc.com/guides/how-to-create-a-cell-phone-policy.html
Picture was copied from http://www.saidaonline.com/en/newsgfx/smart%20phone1-saidaonline.jpg

Comments

  1. We had "no cell phone during shift" policy at one of Vegas strip hotels so we couldn't use cell phones at all even though I worked at the finance department lol

    ReplyDelete
  2. No cell phone is probably the best way of controlling cell phone usage. :)

    Positions like MOD, GSM, Public Relation Officers, or Sales may still need to use cell phones at work.

    ReplyDelete

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

The challenges of SB 93 (California Senate Bill No. 93) will impose on the employers and their human resource management team (by Brittany Schaffer)

The COVID-19 pandemic started in early 2020, and it has caused massive changes within a short period of time. One of the most rememberable effects of the COVID-19 pandemic was that businesses had to come to a complete halt, forcing them to lay off employees. California's unemployment rates went up.  Now that the stay-at-home orders have lifted, people start to come out. Businesses are now reopening, looking to rehire their laid-off employees. Before the pandemic, employers had the option of recalling only a certain number of laid-off employees they would want to rehire based on employees' job performance. That option had been changed after Governor Gavin Newsome signed into law - Senate Bill 93, which went into effect on April 16th, 2021. The California Senate Bill No. 93 (SB 93) According to SB 93, companies in specific industries, mainly the hospitality industry, have the obligation to provide job opportunities in written form to qualified employees being laid off due to COVI

The complicated situation of tattoos in the workplace (by Harry Law)

Tattoos are a form of expression that convey the individuality of their owners. They can represent a multitude of things, like a tie to a family member, a favorite quote with a special meaning, or even a favorite cartoon character. Tattoos also can carry great cultural and/or religious significance. Every tattoo is unique and says something about the individual person who wears it. The problem that many companies face is when a tattoo is considered appropriate and when it should be covered.  Employees are after all the faces of a company, so the tattoos on their bodies are connected to and represent that company as well. Some workplaces have instituted rules and regulations when it comes to their employees’ tattoos, but there can be negative consequences when a company goes too far in telling their employees what they can and cannot do with their own bodies. The Disney Company has recently changed its policy on tattoos. Disney’s goal is to create a magical, fantasy experience for their