Skip to main content

What Is Your Company's Cell Phone Policy?

Today, 87% U.S. residents own at least a cell phone; the number increases to 92% among Americans with jobs. People may also use “smart phones” to stay in touch with their Facebook or Twitter friends. No matter how important cell phones are, many hotels and restaurants prohibit employees’ improper cell phone usage --- seriously, how would you feel if your waiter and waitress pays more attention to his/her cell phone than you as a customer? Improper cell phone usage affects service quality, company image, and productivity. So, what is your cell phone policy?

If your hotel or restaurant has not had a cell phone policy yet, probably it is time to make one now. McCorvey discusses at Inc.com about what decision makers need to put into considerations when creating a cell phone policy. In addition, a link of http://www.epolicyinstitute.com/ is provided for those who want to start with online “fill-in-the-blank sample policies.”

If how to create a cell phone policy does not apply to everyone, “cell phone etiquette” will. Here are some examples:
1. Use “vibrate” in a professional atmosphere.
2. No phone calls during interviews, meetings, or the time when serving guests.
3. Instead of picking up a call, it is fine to let callers leave a message.
4. Keep a low voice if we must answer a call.
5. Watch out our languages, especially when we are in front of others.
6. E-mails, Facebook messages, twits can wait; but your customers or your boss will not.

Do I miss anything? Please feel free to add more to the list.

References:
Inc.com: http://www.inc.com/guides/how-to-create-a-cell-phone-policy.html
Picture was copied from http://www.saidaonline.com/en/newsgfx/smart%20phone1-saidaonline.jpg

Comments

  1. We had "no cell phone during shift" policy at one of Vegas strip hotels so we couldn't use cell phones at all even though I worked at the finance department lol

    ReplyDelete
  2. No cell phone is probably the best way of controlling cell phone usage. :)

    Positions like MOD, GSM, Public Relation Officers, or Sales may still need to use cell phones at work.

    ReplyDelete

Post a Comment

Popular posts from this blog

Social media engagement is immune to COVID-19 (by Steven Valenzuela)

In the unparalleled world of COVID-19, individuals are flooded with choices: whether it be what to eat or what church service to watch. While there are marketing strategies to get consumers to purchase products to immediately increase sales, it may be a more beneficial to engage with low spending consumers in the short term, so that businesses can keep them for the long term.   Social media game strong   During this time, it is crucial to keep social media posts constant and consistently more than ever before. A recent podcast by eMarketer reports that social media outlets such as Facebook have seen a significant rise in usage. The reality is that individuals have more time on their hands, which is why it is important for businesses to utilize their free time to create content for their social media channels. In a recent interview with the hospitality net, Leland Pillsbury stated  “Customers are going to come back...And if you allow your competitors to reengage with the guests before

The 7 Ps marketing mix of home-sharing services: Insights from over one million Airbnb reviews

The 7 Ps marketing mix framework is a widely used managerial tool that helps businesses identify the principal components of a service product. The 7 P elements include Product, Promotion, Price, Place, Participant, Physical Evidence, and Process.   The 7 Ps framework can assist marketers in making decisions regarding segmentation, positioning, and differentiation. Even for the same type of products with different brands, marketers can still drive higher sales through the improvement of a product’s marketing mix.     The empirical study about 7 Ps of home-sharing services   Building upon the 7 Ps marketing mix framework, I led a research team in a big-data, supervised machine learning analysis of over 1.14 million English reviews of 37,092 Airbnb listings in San Francisco (SFO) and New York City (NYC). We aimed to discover new meaningful business intelligence through the analysis of an immense quantity of online review information that is created by consumers in the cyber marketplace

We are in this together (by Konica Chhin)

It’s no secret that the hospitality industry has been hit hard with the current pandemic we are dealing with. From vacant hotel rooms to empty restaurants, sales have plummeted since the outbreak of Covid-19. Some businesses, especially small, are barely surviving. While we are all required to abide by the stay-at-home order that the government placed, the hospitality industry is considered essential. We are the ones that provide shelter and food for individuals. Let’s take a look and see what our industry has done to help market themselves and stay in business during this unpredictable time. Due to the stay-at-home order and people being cautious, people are not taking vacations or staying at hotels for that matter. Hotels are one sector of our industry that got hit the worse. Most hotel sales have dropped at least 50% and many of them decided to shut their doors. We all know how expensive it is to operate a hotel from paying employees to electricity. There are so many things that