Skip to main content

“Ingredients” of Famous Amos Cookies ---Passion, Persistence, Attitude, and Teamwork

This evening, the Hospitality Management Association and the Entrepreneurship Club at SU co-hosted a guest speaker session. Mr. Wally Amos, the founder of Famous Amos Cookies spoke with SU students about his key “ingredients” of being a successful entrepreneur --- passion, persistence, attitude, and teamwork.

“Hold to your dream, be passionate about it, and don’t let anybody talk you out of it,” Mr. Amos said. “Have faith on yourself, don’t give up.” People might have failed a hundred, a thousand, or a million times, but they want to keep trying because they are passionate about what they are doing. If they give up, they will never succeed. If they don’t, they may succeed the next time they try. Those who laugh last laugh the longest and loudest, right?

Mr. Amos wore his beloved yellow t-shirt today, not because of its color, but because of the abbreviation of “AIE” on the shirt. AIE means “Attitude Is Everything,” and Mr. Amos wears this t-shirt often. We can see how important AIE is to Amos Cookies. I believe no one wants to be treated with attitudes. If that is the case, why would anyone bring his/her attitude to work and serve customers with attitudes?

Last but not least, Mr. Amos pointed out: “Do things (all) by yourself, and you will fail.” He suggested us to share credits and rewards with team members because that’s the way everyone will win. Being a team player is also important.

I cannot agree with Mr. Amos more. Famous Amos Cookies is famous because of these "ingredients." Do you agree? What other “ingredients” do you think are important in a successful hospitality career?

Comments

  1. I agree! In order to have a successful hospitality career, I believe passion and tenacity are irreplaceable ingredients. In this industry, I think people need to have the mindset and the will of being able to maintain that happy face despite anything that comes their way. It is this stubborness of continuing to hold on despite potential mishaps in this "people" industry that will help those to achieve greatness in this industry.

    ReplyDelete
  2. Thank you, Shanron. Hospitality industry is not for everyone because people need to work very hard even though there is fun and excitement as well.

    ReplyDelete

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P

In what ways will AI affect restaurant operations?

A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations.     Menu Engineering and Quality Control    AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly.     AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations. For example, AI can remind a sushi chef to replace a sushi plate that has been “sitting” on the conveyor belt for too long with a more popular item.     Consumer Experience   AI can help restaurants create location-based, personalized marketing campaigns to reach specific and targeted customers at the right time. Then, AI-empowered chatbots, reservation, and table management systems can help restaurants answer customer inquiries, manage reservations, and