Would You Like a $20 Credit or Extra Reward Points for Your Hotel Stays? How about a Full-Body Scan in Airports?

Today’s Travel Watch in the Wall Street Journal reported two trends (by Sarah Nassauer). One is about hotel housekeeping service, the other is about full-body scans in airports.

According to this report, many Westin and Sheraton hotels now offer guests $5 credit for dining in their restaurants or 500 points per night for up to three consecutive nights if they opt out the housekeeping service. The Marmara Manhattan gives guests $20 credit per night if they do not use housekeeping service for three days. I think this is a great idea because it not only offers an alternative to guests but also helps properties cut operation costs. In luxury hotel segment, cleaning a room may cost an average of $22, which includes labor, laundry, worn-out of linens, and other amenities. Starwood calls this “Make A Green Choice” program. I can see guests who concern about the environments or want to have additional discounts will take advantage of this offer because it helps save soup, water, energy, and money.

Another update is more airports use full-body scanners. Some airports require all travelers to go though scanners, while others only ask selected passengers to do so. I guess this is a trade-off between safety and hassle-free travels. This could seem good news to Obama’s high-speed rail project because we can easily predict more people will choose to travel by train rather than air if trains run in “high-speed.” The question is how fast can a train run? (You may read more in my yesterday’s discussion on Obama’s high-speed rail project via http://linchikwok.blogspot.com/2010/02/obamas-plan-of-high-speed-rail-not.html).

References:
The Wall Street Journal. http://online.wsj.com/article/SB10001424052748704259304575043160856596220.html

Picture was copied from http://www.gnationalgroup.com/hospitality.htm

Comments

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society . This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P

In what ways will AI affect restaurant operations?

A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations. Menu Engineering and Quality Control AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly. AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations. For example, AI can remind a sushi chef to replace a sushi plate that has been “sitting” on the conveyor belt for too long with a more popular item. Consumer Experience AI can help restaurants create location-based, personalized marketing campaigns to reach specific and targeted customers at the right time. Then, AI-empowered chatbots, reservation, and table management systems can help restaurants answer customer inquiries, manage reservations, and

Linchi Kwok, Ph.D.

Search This Blog