Skip to main content

An Example of Success

Image
By
Today, several regional managers of Archon Hospitality presented in my Hotel and Resort Operations class and conducted job interviews with SU students. They are Mark Miller, VP of East Coast, Jim Cornish, Area Director of Select Service Hotels, and Tania Cornish, Regional Property Support Manager.

Archon Hospitality just acquired a large number of properties in the 3rd quarter of 2009. It owns or operates more than 350 hotels in the U.S. Previously, we discussed opening new hotels under recession. Now, I would like to focus on the success of these three Archon managers. They came from different backgrounds. Yet, they are young, professional and have very progressive career paths with Archon. They set an excellent example for us. Here are some highlights:


· Being flexible in terms of locations and jobs is important. Companies that grow aggressively like Archon may open up tremendous opportunities whenever they acquire new hotels. If a person is willing to move (e.g. from Front Office to Housekeeping or HR; from one location to another), he/she may become a GM or regional manager much faster than those who only want to stay in their “comfort” zone.

· Hospitality industry offers great career opportunities for those who work hard and have good work ethics. For example, when Tania first started, she could work from 7am till 11pm if needed. I believe Tania, as a Regional Property Support Manager today, is still willing to do so if necessary. The result? She has been moving up very fast.

· Having the “right” personality is sometimes even more important than having the “right” skill sets. It is easier to train someone what to do than to change a person’s personality and/or attitudes.

· A college degree in hospitality management may help a person get an entry-level management position upon graduation, but a degree does not promise a person’s success in the industry. Work ethics and personality could be more important.

There must be other important factors that contribute to a successful hospitality career. What do you think?

References:
Archon Hospitality: http://www.archonhospitalityus.com/
Pictures are Archon’s logo and one of its featured property – Four Points, Pleasanton, CA
Labels:

Comments

  1. Heather ShelleyAugust 30, 2010 at 12:08 PM

    Hi Linchi,
    My name is Heather Shelley. I'm not sure if you remember me or not, but i had taken your Managed Services class at Texas Tech University a few semesters ago. I found this post very helpful as I am interviewing with Archon Hospitality this Wednesday, September 1st at Texas Tech. I am trying to research the company, and I was wondering if you had any tips that could possibly help me in my interview. I hope you are doing well in New York, and i look forward to hearing back from you. heather.shelley@ttu.edu

    ReplyDelete
  2. forex contestOctober 11, 2012 at 10:56 PM

    Hospitality is the key to any business.Treating a customer like a king and giving them good service guarantee your success.

    ReplyDelete

Post a Comment

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

By
Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with
1 comment
Read more

The challenges of SB 93 (California Senate Bill No. 93) will impose on the employers and their human resource management team (by Brittany Schaffer)

By
The COVID-19 pandemic started in early 2020, and it has caused massive changes within a short period of time. One of the most rememberable effects of the COVID-19 pandemic was that businesses had to come to a complete halt, forcing them to lay off employees. California's unemployment rates went up.  Now that the stay-at-home orders have lifted, people start to come out. Businesses are now reopening, looking to rehire their laid-off employees. Before the pandemic, employers had the option of recalling only a certain number of laid-off employees they would want to rehire based on employees' job performance. That option had been changed after Governor Gavin Newsome signed into law - Senate Bill 93, which went into effect on April 16th, 2021. The California Senate Bill No. 93 (SB 93) According to SB 93, companies in specific industries, mainly the hospitality industry, have the obligation to provide job opportunities in written form to qualified employees being laid off due to COVI
Post a Comment
Read more

Want to win in future competitions? Invest in data-driven decisions now

By
Speaking of the permanent changes in the hospitality industry, many people will probably agree that demands for “bleisure”/“work-from-anywhere” travel and contactless self-service will continue to grow in the near future. Not everyone, however, realizes that data-driven decisions will become a key driver for growth in the industry, which has already affected how we do business now.   Automatic service enables businesses to capture more operational and consumer data for business decisions   One advantage of using automatic service comes from its ability to spontaneously capture and store real-time operational and consumer data for additional analysis. In the old-time when businesses still relied on workers to serve customers, operational data were collected usually through careful book-keeping, documentations, and observations; consumer data through market research were often limited to their perceptions, behavioral intentions, or past experience.     Now that automatic service is provi
Post a Comment
Read more