Creating a Memorable Experience with Unique Amenities: ABCNews Videos

We discussed boutique hotel concept and hotel designs before. Today, I would like to share three ABCNews videos about unique hotel amenities:

Video I (The Ritz Carlton Hotels & Resorts) includes:
• Feeding horses in Central Park, NYC
• Cultural Embassador, Kapulua, Maui Hawaii
• Load-a-Lab in Bachelor Gulch, Colorado
• Tanning Butler in South Beach Miami, Florida
• Fire and Wine Butler in Half Moon Bay, California
• Bicycling Concierge, Enniskerry, County Wicklow Ireland

Video II shows:
• Sleep Concierge at the Benjamin Hotel, NYC
• Running Concierge at the Westin Hotels
• Professional Astronomers, L’Auberge de Sedona, Arizona

Video III presents:
• Soap Concierge at the Tides Riviera Maya Mexico
• Tall rooms at the Epic Hotel Miami, Florida
• Barbie Suites at the Hotel Plaza Athenee Paris
• Gondola Massages at the Lowes Coronado Bay Resort San Diego
• Underwater Suite at Conrad Maldives Rangali Island
• Pet Therapy at the Hotel deLuxe Portland Oregon
• Mile High Arrival at the Six Senses Hideaway Zighy Bay Oman
• In-room Cocktail Service at the Surrey Hotel, NYC

Which amenity do you like the most? What efforts does your hotel make to create memorable experience?

Comments

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society . This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, with

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P

How Covid-19 will change the HR department? (by Vivian Tan)

With the current pandemic happening, many businesses are having a hard time. It is hard for them to maintain to pay all their employees, and many things have changed on how companies are running during Covid-19. Because of this virus, employees work from home and might lack the motivation to finish their tasks. Many businesses shut their doors infinitely and file for bankruptcy because it is hard to pay their employees, and there are not many businesses coming in. In the hospitality industry, the HR department must create policies and answer questions from the outbreak. It is also essential that they communicate with workers for any updates and make sure that it does not affect their daily operations. When it comes to covid-19 concerns, the HR department should communicate with the employees for any updates on the virus, such as informing employees about policies, personal hygiene, posting signs around the workplace about symptoms of the virus, and wear masks. Also, asking employee

Linchi Kwok, Ph.D.

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